How to Claim Frauds in Credit Card Statements with BBVA Online

Something that happens more and more often is that in the credit card statements appear fraudulent consumption.

Some time ago it happened to me with one of USD 2,000 and managing the issue was quite laborious.

Today we notice that the bbva bank incorporated the possibility of claim online consumption on our credit cards:

By clicking on that option, we must select in which settlement is the summary that we want to claimwe can make the claim about consumption of the last 90 days.

Then all the consumptions of the selected settlement appear and we can choose the specific consumption that we want to claim. Both the consumption of the holder and those of the additional ones appear.

The first thing is to confirm the reason, the options are:

• I did not make this purchase or I had a problem with the consumption
• They did not apply the promotion I expected

And then we must specify several things about consumption, he asks us:

type of consumption

Select the reason for the claim

Then you need to describe the problem and attach at least one file:

The claim is then confirmed.

We did not test it until the end because fortunately we do not have any consumption to claim, but everything that helps to expedite the procedures when we are victims of this type of situation seems very good to us.

Suggestion: This is all very nice, but everything remains in the bank’s systems (in the best of cases), we suggest presenting always a written claim y have a copy signed and stamped as received. And if time passes and there is no solution, consult a trusted lawyer without delay.

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