“How long will it take?!” Komerční banka was sweating in front of furious clients

Christmas is less than two weeks away and people are looking for presents. However, Komerční banka prepared an unpleasant surprise for its clients. In the KB+ application, which new users have to use and some old clients have moved to, it was not possible to send payments yesterday. And quite a long time. “How long will it take? It is not possible to send and transfer money, which is quite a fundamental problem for the bank,” they said. A week before Christmas, the bank was sweating in front of furious clients who threatened to leave.

Komerční banka recently advertised its KB+ application, through which you can send money even without knowing the account number of the person in question, it is said that all you need to know is the number of the person to whom you want to pay.

[#platbanakontakt] ?? Make it easy for yourself and others to pay. Without knowing the account number. Register for the Payment per contact service in the KB+ mobile application. Registration is simple and in a few clicks you will be able to receive payments to your phone number. More on https://t.co/BlLKf6Cw6g.

— Komerčka (@komerčka) December 7, 2023

However, according to responses from customers, it was not possible to send money at all yesterday. And the KB+ application was to blame. “If you don’t need to transfer your account to a non-functional, bugged KB+, don’t do it. I don’t understand who decided to let it out,” warned Michal Dobeš before the application with screenshots of stuck banking, where “something went wrong.”

And he added: “And Komerčka obviously doesn’t care. It is said that it is not possible to transfer back to the Moje Banka application (which is simply nonsense). And they are also unable to fix the application. The app has been out for a year, looks terrible, is confusing and unfinished. I really don’t understand it.’

A @komercka it obviously doesn’t matter. Apparently it is not possible to transfer back to the Moje Banka application (which is simply nonsense). And they are not able to fix the application either. The app has been out for a year, looks terrible, is confusing and unfinished. I really don’t understand it.

— michal (@mdobes_) December 11, 2023

Another user then pointed out that new users no longer have a choice and must use the new application. “In this case, it is better to choose another bank, for example a bank without fees for ATM withdrawals,” said KB’s client.

so in this case it is better to choose another bank, you need a bank without ATM withdrawal fees :))

— michal (@mdobes_) December 11, 2023

Komerční banka called an hour later. “We are actually currently experiencing a technical outage on our end. We are already intensively dealing with the repair and I firmly believe that the system will be stabilized soon,” Jarda said, apologizing and thanking him for his patience.

But according to the clients, the wait was rather long. “Great, how long will it take? It is not possible to send and transfer money, which is quite a fundamental problem for the bank,” noted Martin Šifra laconically. And Michal Dobeš thought that the bank was making fun of him after five hours of the application not working. According to his post, the system was still down at four in the afternoon.

Martine,

I completely understand your dissatisfaction.

We are constantly working to stabilize systems and ensure smooth operation, and colleagues are trying to put everything together.

I will ask for your patience.

Jan, KB team

— Komerčka (@komerčka) December 11, 2023

Jardo, it’s almost 5 o’clock already. You’re dating, right?

— michal (@mdobes_) December 11, 2023

I take it back, even the form doesn’t work anymore

— michal (@mdobes_) December 11, 2023

Another person who was angered by the KB+ application was the mayor of Brno’s Židenice, Petr Kunc. “Dear Komerčko, you had a great app, so you turned it into an absolutely broken app! I’m quite angry, I can’t get to the payments repeatedly!” he messaged, and the KB worker ironed out the mess with the usual phrases.

Kunc countered that these problems have dogged the app since its launch. “The above message is displayed in case of short-term unplanned unavailability. We always try to solve them as quickly as possible and, of course, we also focus on overall, long-term stabilization. I believe that everything will fall on fertile ground,” answered Markos.

Hello Peter,

Unfortunately, at the moment we are really recording the impossibility of entering payments. Our technicians are already working intensively on the remedy. I will ask you to be patient and try it later.

Thank you for your understanding and sorry for the inconvenience.

Markos, KB team

— Komerčka (@komerčka) December 11, 2023

The above message is displayed in case of short-term unplanned unavailability. We always try to solve them as quickly as possible and, of course, we also focus on overall, long-term stabilization. I believe that everything will fall on fertile ground.

Marcos

— Komerčka (@komerčka) December 11, 2023

“Since I had to move to the new Komerčka banking, it’s been terrible. Today especially. Notifications do not work, the interface takes a long time to load, payments cannot be sent. From the message ‘something went wrong’, I’m already seeing red…” added Kateřina, and she too received the standard answer.

DD,

I apologize for the inconvenience. We are indeed experiencing technical issues that are causing longer in-app responses/not being able to log in.

We are working intensively to remove them and I believe that everything will be OK soon.

Thanks for your understanding and patience.

Jarda, KB team

— Komerčka (@komerčka) December 11, 2023

On the bank’s Facebook profile that on the post about the KB+ application people they were also giving the bank “eat up”. “Wouldn’t it be better to inform clients about the unavailability of payments instead of advertising?” The message ‘Something went wrong’ is somehow frequent in that great application… But what else can we expect from KB when it is still 10 years behind other banks…” remarked Jan Růžička. The bank asked for patience, saying that colleagues “will manage to restore everything as soon as possible”.

At a quarter to five, however, there was a scathing comment asking if “as soon as possible” meant by tomorrow, because the system was still down.

And there were more complaints.

Komerční banka is part of the French Societé Générale a according to last year’s ranking is the third largest in the Czech Republic in terms of the number of clients and the balance sheet amount. However, it is second in terms of profit.

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