Flight & train news
Overview of customer hotlines: How to contact your airline
Due to strikes at eight airports, Lufthansa, Eurowings, Ryanair and Co. will probably have to cancel flights again. Your customer hotlines will inform you of the next steps. Here you can find the most important numbers.
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VH
Vanessa Hellwig
22.03.2022
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There is a risk of numerous flight cancellations and delays: On Tuesday, March 22nd, the Verdi trade union called on the inspectors to go on all-day warning strikes at eight airports in Germany. This has consequences for the passengers: they cannot go through the security check or only to a limited extent. The following airports are affected:
- Frankfurt
- Berlin BER
- Bremen
- Hamburg
- Hannover
- Stuttgart
- Düsseldorf
- Cologne/Bonn
Almost all airlines therefore have to cancel flights on Monday and Tuesday. For thousands, that means they can’t go on vacation or business trips now. The employees of Ryanair, Tui, Lufthansa and Co. on the customer hotlines know how the journey will continue. In this article, you’ll learn how to reach them via phone or chat.
“Significant restrictions” at Lufthansa
The strikes mean “significant restrictions” on flight operations at the Lufthansa locations, the airline reported on Tuesday. Passengers are asked to find out about the status of their flight before departure. Many flights are canceled and some may be delayed.
Frankfurt am Main Airport is particularly affected. Departure from there is “not possible for local passengers” because the passengers cannot get through the security check. The company therefore asks not to travel to Frankfurt Airport on March 15th.
A number of Lufthansa planes remain on the ground at Stuttgart Airport because of the strike.
Lufthansa hotline
Passengers can rebook their tickets for canceled flights from March 14 or 15 free of charge. In addition to the employees on the customer hotline 069 86 799 799, Chatbot Lisa is also available.
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Eurowings is canceling flights
Eurowings is also asking passengers whose journey is canceled due to the strike not to arrive. Flights can be rebooked independently and free of charge via the airline’s online platform. Flights within Germany can be converted into a Deutsche Bahn ticket.
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Eurowings-Hotline
In addition, the service center will help. This works both via the customer app and by telephone via the customer center. The telephone number: 01806 356 365.
Ryanair will notify you by SMS or email
“Due to strikes by airport security staff at Berlin Brandenburg, Cologne Bonn, Hamburg and Frankfurt airports, we unfortunately had to cancel a number of departures on Tuesday, March 22,” the airline announced. All passengers will be informed by SMS or email.
Ryanair hotline
The chatbot also answers urgent questions between 7 a.m. and 9 p.m. Customer service employees help with questions that artificial intelligence cannot answer. You can reach them via your customer account or by telephone on the customer hotline 030 8009 8356.
Even more airline customer hotlines at a glance
Here you can see the hotlines of the most important airlines in alphabetical order:
- Condor: 0180 6 767767 (costs: 20 cents per call from a German landline, mobile 60 cents)
- Easyjet: 049 030 726297510 (at the landline rate of the telephone provider)
- Emirates: 069 94519 2000 (at the landline rate of the telephone provider)
- Eurowings: 01806 356 365 (0.20 euros per call)
- KLM: 069 299 93 770 (at the landline rate of the telephone provider)
- Lufthansa: 069 86 799 799 (at the regular landline rate of the telephone provider)
- Ryanair: 030 8009 8356 (at the telephone provider’s regular landline rate)
- SAS: 069 8679 9676 (at the telephone provider’s regular landline rate)
- Sun Express: 069 9023 4000 (at the telephone provider’s regular landline rate)
- Sundair: 030 53676791 (at the telephone provider’s regular landline rate)
- Swiss: 069 86798000 (at the telephone provider’s regular landline rate)
- TAP Air Portugal: 0180 6000941 (costs: 20 cents per call from a German landline, mobile 60 cents)
- Thai Airways: 069 92874 444 (at the telephone provider’s regular landline rate)
- Turkish Airlines: 069 86799849 (at the telephone provider’s regular landline rate)
- Tuifly: 0421 5250579 (at the telephone provider’s regular landline rate)
That’s why the employees at the airports are on strike
Last week, Verdi had already carried out all-day warning strikes at several airports, which led to protests at airports and airlines.
The background to this is the collective bargaining that Verdi is conducting with the Federal Association of Aviation Security Companies. A fifth round is scheduled for Thursday, March 24, in Raunheim near Frankfurt.
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