There is various news about the organizational structure. As of November 1, 2020, the Distribution & Marketing Department was re-established under the leadership of Nicole Pfammatter. For example, the “Marketing Services” department was transformed into the “Marketing Hotelplan & Migros Ferien” sub-areas, led by Julia Stöckli (Teamleader Marketing Communication Hotelplan), as well as “Marketing Travelhouse with Publishing & Translation”, managed by Christina Blust (Manager Marketing Travelhouse). Gloria Reidenbach, Manager Publishing Hotelplan Suisse, will now report to Christina Blust.
The “Services & Systems” department has been set up under the management of Louis Müller, until now Head of Sales Support. In addition to supporting the 86 Hotelplan Suisse branches across Switzerland, this area focuses on the holistic focus on customers and their needs. In addition, optimizing and increasing the efficiency of the system landscape in distribution is also of great importance. Is responsible for that Katarina Aebi, formerly Manager CRM. In her new role as Systems & Automation Manager, she reports directly to Louis Müller. “We continue to strive to further develop our digitization in distribution,” explains Nicole Pfammatter, “the technical basis for this is in place. As a next step, the necessary links between the various customer data and their automation will be tackled. “
In stationary sales, the organization was already extended to three regions on October 1, 2020 under the management of Nadine Mathis (Distribution Ost), Roger Imhof (Distribution West) and Gabriel poffet (Central Distribution). «Apart from small fine adjustments, this adjustment has proven itself. I am convinced that we have chosen the right path for the future », says Pfammatter.
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