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Keystone
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1/5
Hotelplan group boss Thomas Stirnimann does not want to charge customers for cancellations.
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Keystone
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2/5
There is a lull in the Tui travel agencies.
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imago / man gold
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3/5
Due to the corona pandemic, Tui has already stopped cruising.
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Getty Images
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4/5
How many travelers are still traveling with Tui Suisse was initially unknown.
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imago / Westend61
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5/5
Vacation dreams can currently no longer be sold.
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With Hotelplan, the free cancellation and rebooking also applies to vacation rentals or vacation homes already booked by Interhome and Interchalet worldwide. «For individual services, the cancellation and rebooking conditions of the service providers apply. For example, the conditions of the airlines are relevant for flights only, »wrote the Migros travel subsidiary.
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Hotelplan will only accept new bookings for holidays from April 20. “Due to the latest developments worldwide, we have taken the most customer-friendly position from our point of view and have decided to engage in discussions for compensation with our service providers and not with our customers,” explained Hotelplan group manager Thomas Stirnimann.
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No more Tui trips
The travel company Tui Switzerland is the first major Swiss holiday operator to stop operating yesterday. The worldwide travel program is affected until and until March 27. The decision was made because the federal government had advised against all unnecessary trips abroad due to the corona pandemic, said Tui Switzerland.
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All guests whose journey should have started in the next few days would be actively informed. But please ask the guests for understanding. “The large number of travel bookings are processed chronologically according to the departure date and the notification can therefore take some time,” it said in the communiqué. Return flights from previous trips would still take place.
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German mother already in lockdown
In the morning, the parent company from Germany had already announced that it would be stopping the majority of its travel business for the time being due to the corona crisis. The decision was made to “suspend the majority of all travel activities, including package tours, cruises and hotel operations, until further notice”, the company said.
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Tui international chief Fritz Joussen said Tui wanted to contribute to the global efforts of governments to mitigate the effects of the spread of the Covid-19 agent.
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Ships retrieved from Asia
The company had already retrieved a ship from Asia and canceled several cruise trips. Talks on introducing short-time work are also ongoing at Tui Germany. The group had previously canceled the travel program to Spain by March 27.
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The German Tui Group now wants to apply for state guarantees for support until normal processes can be resumed. Guarantees for aid loans are among the measures that the German government wants to use to secure employment in sectors hard hit by the virus.
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Reluctance at Kuoni and Helvetic Tours
Almost the same picture for the Swiss tour operators Kuoni and Helvetic Tours: “Our customers can be confident that we will put all the levers in motion to find the best possible solution for them in view of the situation,” said Markus Flick, spokesman for both companies.
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“Therefore, our current efforts are also focused on maintaining the operational readiness of our company – even if further restrictions in public life should be resolved,” Flick continues.
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For the time being, the two tour operators will no longer accept new bookings for departures until April 3, 2020. Travel agency customers with a booked package tour do not have to worry. “We cancel the trip free of charge if it can no longer be carried out due to a significant loss of service or an entry ban,” Flick emphasizes.
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Corona virus—
The corona virus currently keeps the world in suspense. Many countries take measures such as closing schools or borders and restricting public events to prevent them from spreading. The virus is also rampant in Switzerland. All current information and figures on the subject are available in the Coronavirus ticker.
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