Wong Ka-woo, president of the Hong Kong Catering Association, has also become a “victim”. He revealed on the radio that he was treated rudely when dining with friends at a recently renovated “University Chinese Restaurant” in Central. During this period, he caught a The manager with a “hippie smiley face” lectured him for 10 minutes, criticizing the other person for driving away customers and saying, “I’ll put the money in your pocket.”
As Hong Kong people continue to go north for consumption, many local restaurants have closed their operations. Citizens have criticized the catering industry for many problems, and attitude issues have become the target of public criticism. Wong Ka-woo, president of the Hong Kong Catering Association, who has been interviewed by the media many times in recent years, has also become a “victim”. He revealed on the radio that he encountered an unpleasant situation when he went to a recently renovated “University Chinese Restaurant” in Central to dine with friends. Treat him politely. During this period, he caught a manager with a “playful smile” and lectured him for 10 minutes. He criticized the manager for driving away customers and said, “I’ll put the money in your pocket.”
It took 45 minutes after ordering to find out that the dish was delivered to the wrong table and was later asked to “pay the bill”
Huang said that he had dinner with several mainland friends that day and happened to meet Deputy Secretary for Administration Zhuo Yingxing at the same place. He pointed out that there were not many seats in the restaurant that night, but the food delivery speed was slow. It took 15 minutes to deliver the dishes one by one. The only dish with chicken was waited for 45 minutes and there was no reply. “Later I asked, and he first said, ‘The chicken is already there. “I gave it to someone.” After waiting for another 10 minutes, there was still no reply, so he walked to the counter and canceled the order.
Criticize the other person’s playful and careless face
Later, the employee suddenly took the bill and asked to pay the bill without being summoned. Huang was very dissatisfied with the person’s service attitude. He asked the person if he was a manager. The person claimed to be “half a manager”, so he “taught” the person for about 10 minutes. “Your service attitude is really to rush customers.” He also said that Hong Kong’s catering industry The situation is in dire straits and Hong Kong people are traveling north to spend their money. Such a service attitude is really not acceptable. He said that the other party was respectful on the surface but had a playful smile on his face and was careless. He believed that the other party was not suitable to work in this industry and needed to be retrained. “I will keep the money and leave it to you.”
Another senior manager apologized to Wong for canceling the reservation for another table
After he left, the senior manager of the restaurant contacted him and apologized for the unpleasant experience. He also learned more about the process and invited him to dine again with the senior manager as the host. However, Huang said “no need” and canceled the original reservation. On another stage, he criticized the service attitude as “really rushing customers” and pointed out that the current service quality of individual people in the catering industry is poor and needs to be improved.
The original article was published on AM730
2024-04-10 04:25:03
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