The young father who has not had access to his money for 37 days because his BMO account was blocked due to suspicious activity finally sees the light at the end of the tunnel. He was called back from his bank Wednesday morning, hours after his story was published The newspaper.
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“It wasn’t long, 40 minutes after the bank opened I received a call and was told that everything had to be fixed within 48 hours and that I would get my funds back,” Jonathan Labrie Dumoulin indicated, relieved.
The 33-year-old had made numerous calls and visits to the bank over the past few weeks to, he hoped, get his money back and access his account. The investigation, which was to last ten days, dragged on and the father of two no longer had the money to pay the mortgage and other expenses.
During the night between 23 and 24 October, a hacker had been very active and had deposited false checks, which he had partially cashed with a series of Interac wire transfers. The account had been frozen by the bank after dozens of wire transfers.
Another BMO customer whose pension was stolen, also via Interac e-Transfers on 20 October, received a call from BMO on Tuesday informing him that his funds would be returned and his account unfrozen.
“I’m still not very reassured, because I don’t have any details on what happened. I’m a little frustrated that I haven’t had more information,” reacted René Goyette, a Sherbrooke retiree.
During the illicit transactions, Mr. Goyette had not received an email confirming that the funds in his account had been deposited with a recipient. He wonders if there is also a flaw on the Interac side.
BMO sent him a list of recommendations to ensure the safety of his bank account.
