The reason for the failure of Helsinki-Vantaa’s baggage system is still being investigated.
The situation at Helsinki-Vantaa airport has returned to normal.
– Everything has been working normally since early yesterday afternoon. This day has gone well, says Finavia’s deputy director Jani Elasmaa.
A failure in the baggage system caused massive congestion at the field on Thursday morning.
According to Elasmaa, some dozens of flights were delayed, and around 1,500 pieces of luggage were left behind. Now most of the bags have been routed.
– According to the information I just received, we have 20 bags left. Everyone else has moved on, says Elasmaa.
According to Elasmaa, the root cause of the luggage system’s failure has not yet been determined. However, Finavia has a good picture of what happened.
– We have located the fault in a single communication device. It is currently being tested. We are trying to ensure that the error does not occur again.
There are still no indications of a possible cyber attack, says Elasmaa.
The story continues after the picture
About 1,500 bags had to be sent to the passengers who flew after yesterday. Henri Kärkkäinen
Angry passengers
Thursday’s disruption caused irritation and frustration at the congested airport.
According to Elasmaa, Finavia has also received criticism from passengers.
– The feedback has not been pleasant and positive.
– We learn from everything. Our will is that there are no such disturbances, he says.
On Thursday, Elasmaa described the disturbance as “very rare”. According to him, such a large-scale system failure has not happened in Helsinki-Vantaa in at least 30 years.
– Basically, the system is reliable and works well, says Elasmaa.
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