“Helldivers 2”, which is recommended and supported by the overseas community, just yesterday (3rd) officially announced that it will be connected to the PSN account Now the evaluation position is on Steam has fallen, and Arrowhead Games has also lost because of the The community manager’s gaffe caused a public relations crisis, and the CEO apologized again to the players.
According to the Steam store of “Bad Soldier 2”, almost 37,000 negative reviews entered on May 3 to oppose the PSN link decision. To this day, it still exceeds negative reviews 12,000 reviews The game has recently been caught in mixed reviews.
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Players dissatisfied with the forced account binding asked questions in the discussion forum and Discord, but Arrowhead Studios community manager Spitz responded that as a second-party studio for PS5 exclusive games, “Battlefield 2” must be linked from the beginning. . . . . . .
However, players still criticized the official because they were inconvenient with the need to apply for additional accounts or proof of identity members knew that players could complain, or maybe not want, and can’t change their decision yet.
Despite some players starting to attack the Arrowhead Studio team and threatening refunds, Spitz continued alone in communicating despite a large number of criticisms and questions from players, say that players are welcome to go to Steam and leave negative reviews to express their displeasure. , but he stressed that they should attack the team The members were not helpful to the matter, and even accidentally a player responded with “I thought you had paid the money back and stop playing”, which caused outrage.
I understand that linking accounts and signing up for additional services may not be something some users would like to do and that needs to be respected. While the steam page has always reflected the requirements on the game page, I wish we had been clearer with the long…
— Pilestedt (@Pilestedt) May 3, 2024
Due to the continued spread of negative comments, Spitz’s manager later deleted the statement, believing his sarcastic statement was inappropriate similar to linking accounts, and reiterated that posting in Discord is not allowed Attacking the administrator or himself the decision to change the connection of the PSN account.
The CEO of Arrowhead Studios, Johan Pilestedt, came forward via X / Twitter for this situation First, he apologized to players for not making the PSN account linking process clear when the game launched account linking another to play the game.
Finally, Pilestedt stressed that he would make amends and continue to make good games to win back the trust of the community, while manager Spitz revealed that he could give out cosmetic awards in the game, but not nothing has been completed yet.
Ouch, just in the review score 😢🤕
Well, I guess it’s reasonable. Sorry everyone for how this all happened. I hope we can make it up and earn back trust by providing a consistently good game experience.
I just want to make good games! pic.twitter.com/EPO7apDUlc
— Pilestedt (@Pilestedt) May 3, 2024
Unfortunately, as a result of the forced connection of PSN accounts, it is clear that the democratic community atmosphere under control and the community atmosphere that was initially created by “Bad Soldiers 2” have been seriously damaged, both for Sony and Arrowhead Studios.
As of May 6, all new Dead Rangers 2 players on Steam must link their Steam account to their PlayStation Network account (You can apply directly on the official PSN website).
