Posting date: June 4, 2023
Thank you for using SoftBank.
Due to the heavy rain caused by the front, customers are unable to use our mobile phone service, or it is difficult to use it.
We sincerely apologize for the inconvenience caused to our customers.
1.date and time
June 3, 2023 (Saturday) Ongoing from around 1:00 am
2.area of influence
Some of the areas below are affected.
Tenryu Ward, Hamamatsu City, Shizuoka Prefecture, Morimachi, Shuchi District
The following areas have been restored.
Shizuoka Prefecture Kakegawa City, Shimada City
Click here for recovery area map (for PC)
Click here for the recovery area map (for smartphones)
3.Covered services and impact
・Mobile phone service
・House phone
・MVNO using Softbank line
The above call services (voice calls, data communications, SMS) are currently unavailable or difficult for some customers to use.
*Emergency calls may not be available or difficult to use depending on the customer.
4.Outlook for recovery
Confirming
5.reason
Power outages, etc. caused by heavy rain caused by a front
6.Information for customers
・For voice calls such as emergency calls, please use landlines, public phones, mobile phones of other carriers, etc.
・Customers using the “secondary line service” are requested to switch lines.
What is the communication status of the “secondary line service”? KDDI homepagePlease refer to the. Please see here for the setting method.
・Please use data communication in a Wi-Fi environment such as your home Wi-Fi or public free Wi-Fi.
Click here for assistance measures related to disasters
■ Service provided by power supply from a generator
In some areas where power outages continue, we use generators to provide services.
It may be temporarily difficult to use during work such as refueling.
7.inquiry
<"Softbank" mobile phone>
From mobile phone: 157 toll-free: 0800-919-0157
(Reception hours: 10:00 a.m. to 7:00 p.m.)
Free call: 0800-1111-820
that’s all
2023-06-03 23:58:20
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