The firm’s expert report mentions “strong signs of attacks by raising the tone, threats and inappropriate words, including in a workplace”.
83% of verbal attacks at CH Millau come from the hierarchy, according to the document. “The agents often mentioned a high and threatening tone,” he says before revealing extracts.
“How many times have the decibels gone up”
“I have witnessed altercations within the management and the management team. How many times the decibels have gone up!”, We can read. Or again: “We saw him leave crying. X too, I was not there, but everyone heard.”
Among the staff met during the 32 individual interviews led by Socio-Scop experts, “the agents do indeed evoke” scapegoats “for the hierarchical line” with “shots” in the middle of a meeting.
The agents gave themselves without restraint on the feeling of fear which reigns vis-à-vis the direction: “He was afraid to cross him in the corridor. […] He was shaking. He took loads on a regular basis. He came with the lump in his stomach. “
Physical assaults
Physical attacks are also noted in the expertise: “Some agents mentioned physical detention of their colleagues.” Completed by testimonies where it is understood that the now ex-temporary administrator is targeted: “Humanly it’s complicated to hear someone get yelled at and stay in your office it’s weird.”
But also: “At the beginning that he was there, when we heard loud voices in the corridor, we were ready to pounce. And now no. But I find it maddening. Now when we come back from a meeting, we say ‘so he yelled or not? “”
Change in work organization
The report also relates this violence to numerous changes in the organization of the work of the agents who promote these tensions: “The firm cannot subscribe to the sole hypothesis of one or a few toxic personalities. Scientific literature has shown that these are organizational factors that favor the emergence of violence and harassment. “
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