The year 2020 of this Clichy-la-Garenne bookseller (Hauts-de-Seine) does not start in the best possible way. After criticizing his bank on Twitter, it will see all of its accounts and those of his family closed. But the establishment defends itself, and denies that its decision has a link with the public messages of its client.
In a long post published on her Facebook account on December 28, Julie Goislard recounts “how SG (Société Générale, Editor’s note) [l]’fired for Christmas’. A story then relayed by The Parisian this Friday, January 3.
The bookseller says he complained to his bank’s customer service on October 22 in a message posted on Twitter, after having to call his agency 36 times a day before someone answered him, following a failure in his electronic payment terminal (EPT).
Hello @SG_etvous ! Again problems of TPE and again, zero response from Progecarte … Do they also exercise their right of withdrawal, preventing my call? #fail #sg #ingenico #progecartes
– Villeneuve Bookstore (@LibrairieV) October 22, 2019
Very active on social networks, she had already posted several times on September on Twitter her dissatisfaction with recurring dysfunctions of her payment terminal and the lack of response from Société Générale customer service, of which she has been a client since 2011 “Stung on the fly, the director finally called me, threatening to close my accounts if I continued to tweet,” she said on Facebook.
Hello @SG_etvous . 21 min that I’m trying to reach the Progecartes number, for a TPE in the harbor. What do I do? The waiting music is starting to drive me crazy …
– Villeneuve Bookstore (@LibrairieV) September 26, 2019
A threat quickly implemented since, a few weeks later, the bookseller received a registered letter from Société Générale, dated December 12, informing him of the next closure of his professional account, within the 60-day legal deadline, in reason for a overdraft unauthorized. “A pretext,” says Julie Goislard to AFP, who denies having had this discovery, and claims to have paid all of its credits.
An interview with the agency director who turned short
In the process, “we had an interview with the agency manager who told us that we had to find a reason” for this account closure, she continues. Interview that “lasted exactly six minutes,” she tells the Parisian. “It was totally impossible to discuss and the manager told us that he was doing what he wanted and that he could even close all of our accounts,” she adds.
Just after this express meeting, the bookseller and her companion receive new registered letters from the bank, to warn them of the imminent closure of all their personal accounts: that of Julie Goislard, that of her spouse, their joint account, as well as the account of one of their daughters, aged 9.
Collective punishment: The SG agency in Clichy is really not happy at all! It makes a lot of sausage! And fire my 9 year old daughter now! If not, does that happen to you, to audit your agencies?@SG_etvous @SG_presse @SGEntrepreneurs @Societe Generale pic.twitter.com/UfIGpnwhLP
– Villeneuve Bookstore (@LibrairieV) December 31, 2019
Contacted by AFP, Société Générale explains that it cannot comment on the specific situation of a client. But “We don’t close accounts because customers speak out on social media“, She said on her Twitter account, even if the bank explained to the Parisian lament the bookseller’s tweets.
No, we do not close accounts because customers speak on social media! This type of decision is made as a last resort and by assessing the relationship overall. We watch daily with all the teams @Societe Generale to customer satisfaction 2/2
– Société Générale and You (@SG_etvous) January 3, 2020
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