An American study measured the use of the conversational robot within companies. Nearly half of the companies that use it say they have already made redundancies.
ChatGPT, the bosses’ new favorite employee? This conversational robot, developed by the American startup OpenAI, has been wildly successful since last November. In question: accessible to everyone for free, ChatGPT can also answer more or less complex questions, produce content – including artistic content – or even code.
An American study looked at its development in the workplace by surveying 1,000 business leaders in the United States in February. First lesson: ChatGPT is already massively implemented in uses. 49% of companies surveyed use ChatGPT and 30% plan to do so in the coming months, according to the study produced by Resume Builder, an online CV creation site.
Among the most frequent uses of the chatbot are writing code, creating content, customer service or creating documents for meetings. ChatGPT is also used in the recruitment process, to write job offers and make drafts for interview questions.
“In the field of talent acquisition, the most mundane tasks (…) are already replaced by ChatGPT”, comments Stacie Haller, human resources consultant at Resume Builder. “Writing code is another area where this technology can be helpful as employees focus on more strategic initiatives.”
48% of companies using ChatGPT have already made layoffs
In fact, almost half of the companies using ChatGPT say it has already made it possible to replace employees. This would be only the beginning, according to the predictions of the study. 33% of business leaders believe that ChatGPT will “definitely” lead to layoffs by the end of 2023, and 26% consider this phenomenon “probable”.
And for good reason: 93% of current users say they want to extend their use of ChatGPT even further. “The results of this survey show that employers are looking to streamline certain job responsibilities by using ChatGPT,” says Stacie Haller, human resources consultant at Resume Builder.
“Just as technology has evolved and replaced workers over the past few decades, ChatGPT could impact the way we work. As with all new technologies, businesses’ use of ChatGPT will continually evolve, and we don’t we’re just getting started,” says Stacie Haller.
