Habib Rizieq Returns, 2 Airlines Free Refund and Reschedule Fees

JAKARTA, AYOBANDUNG.COM – Chief Imam of the Islamic Defense Front (FPI) Habib Rizieq Shihab returns to Indonesia this morning Tuesday (10/11/2020). A sea of ​​masses dressed in white filled the road leading to Soekarno-Hatta Airport.

The impact of the sea of ​​masses was that many passengers heading to the airport were hampered by the congestion of the streets. Responding to this condition, the airline provides relief for passengers traveling today, in the form of free flexibility reschedule or refund.

“We fully understand the concerns experienced by passengers,” said the President Director of PT Garuda Indonesia (Persero) Tbk Irfan Everyutra in his statement received. Ayojakarta.com, Tuesday (10/11/2020).

Therefore, Garuda Indonesia is committed to always being present with all passengers by presenting a number of solutions for passengers who are affected by congestion access to the airport.

For passengers who still have to continue their journey, the company will prepare an option to transfer the departure schedule to the next flight. However, he reminded that the implementation of the policy on schedule adjustment flexibility and ticket refunds still refers to the applicable regulations.

Likewise, Citilink airline is also ready to make adjustments to several flight schedules and impose free of charge reschedule and refund passenger tickets that are affected by congested traffic conditions.

President Director of Citilink, Juliandra said, Citilink is committed to prioritizing passenger comfort and safety by providing various solutions for passengers affected by congestion to the airport.

“Application of fee waiver reschedule nor refund This ticket of course still refers to the applicable provisions, “said Juliandra in his statement.

Passengers affected by this flight schedule adjustment can contact the Citilink call center at 0804 1 080808 or live chat at www.citilink.co.id.

Citilink Indonesia will help reschedule or refund at no cost. Passengers are encouraged to contact the call center at 0804 1 080808 for related facilities.