Many factors determine the success of governments or not, but the most important of them is undoubtedly the level of their services, given that their results are direct; Where it touches the needs of customers, works to overcome obstacles in front of them, and serves them in the fastest and easiest way, to make them happy.
In the Emirates, government services are as close to imagination as possible. Where it can be accomplished with a single touch through applications on our mobile phones, which reduced the services provided by departments, agencies and institutions, and enabled the customer to do so at any time, and therefore it was not surprising that the Emirate of Dubai measured the quality of its services by the level of customer happiness, in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister, Ruler of Dubai, may God protect him, who drew the horizon and set the path with government action, racing in its excellence with the customer’s imagination, developing its services to anticipate needs, linking success with excellence, and the extent of customer happiness and not with the completion of tasks .
The updated system for government excellence in Dubai, which was recently adopted by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, is in line with the efforts of the UAE in developing endless government services. Increasing its efficiency to reach the first position in the world is a consistent approach enacted by His Highness, the Vice President of the State, may God protect him, who set strategies to ensure that government agencies play their role to the fullest, and provide their services efficiently and competently, so that citizen service becomes the work approach of government departments, agencies and institutions. Under the directives of wise leadership, it chose to reach the country’s most precious wealth with its services, to make it happy.
Dubai’s direction in customer service is clear, which gave it preference over other cities, which looks at Danat Al-Dunya with appreciation for the level of distinguished services provided by its various departments.
This success is primarily due to the Emirate’s ability to enhance the customer’s role and turn it into an active partner in the development and improvement of services, as it believes that every individual in society is a partner in the development process.
The Dubai Government Excellence Program, which was entrusted with the task of applying the principles of the updated system of government excellence, will have a great role in achieving leadership in various fields, and enhancing the readiness of the Dubai government for the future, especially with its steadfast progress in achieving the vision of His Highness Sheikh Mohammed bin Rashid, for the future, leading to The highest levels of performance efficiency and government excellence with international standards.
ebnaldeera@gmail.com
