at first
In 2016, the Self-Management System was implemented which allowed taxpayers to consult the status of their files, notes and debts. In addition, your ticket must be printed in order to make your payment. Therefore, from this date, the taxpayer did not need to be assisted by CAU staff to complete his procedures.
It was also developed Plan online download system. apart from smart signage and electronic votingamong other activities.
For his part, in 2017 the a digital company. This a technological tool made it possible to guarantee the authorship and integrity of documents. At the same time, we can mention the orders dashboard, a participatory budget and the first prototype of Community Alert, among others.
In May 2018, Godoy Cruz began the journey to digitize all the procedures that residents must initiate in the Association. At the same time, it is possible to refer to the preparation of transfer certificates, electronic payment buttons and the property transfer systemto mention a few.
Likewise, in 2019 the Accident System and the Electronic Claims System stand out. Also Godoy Cruz Digital website, Boleto Digital and Server (Part B).
2024-12-01 21:02:00
#Timeline #digital #transformation #Godoy #Cruz #Godoy #Cruz
## Godoy Cruz Leads the Way: A Decade of Digital Transformation in argentina
**The Argentinian municipality of Godoy Cruz has become a pioneer in digital transformation, streamlining taxpayer services and enhancing citizen engagement thru innovative technology implementations.** Over the past decade, the city has consistently adopted and embraced new digital tools, significantly improving efficiency and transparency.
To delve deeper into this remarkable journey, we spoke with **Dr. Maria Sanchez**,Professor of Public Administration at the National university of cuyo and an expert in e-governance,and **Mr. Juan perez**, Chief Technology Officer at the Municipality of Godoy Cruz.
**The Self-Management System: Empowering Citizens Through Self-Service**
**Interviewer**: Dr. Sanchez, Godoy Cruz implemented the Self-Management System back in 2016. Could you elaborate on the impact this system has had on taxpayers’ engagement with the municipality?
**Dr. Sanchez:** The Self-Management System was a game-changer. It gave taxpayers direct access to their files, notes, and payment details, eliminating the need for in-person interaction with government staff. This fostered a sense of ownership and control over their administrative processes, significantly improving satisfaction and transparency.
**Interviewer**: Mr. Perez, can you share some specific examples of how this system has streamlined operations within the municipality?
**Mr. Perez:** Absolutely.The system has significantly reduced wait times and administrative bottlenecks. By shifting towards online self-service, we freed up our staff to focus on more complex tasks, leading to a more efficient and responsive government.
**Embracing Innovation: A Multi-Phase Approach to Digitization**
**Interviewer:** Godoy Cruz has seen a steady stream of digital advancements as 2016. What were some of the key milestones in this ongoing digital transformation journey?
**Dr.sanchez:**
The introduction of the digital signature in 2017, for example, ensured secure and verifiable document management.
Together, initiatives like the Orders Dashboard and participatory budgeting empowered citizens to be more actively involved in local decision-making. These advancements reflect a commitment to transparency and citizen-centric governance.
**Interviewer:** Mr. Perez, Looking ahead, what are some of the future projects Godoy Cruz has planned to further enhance its digital landscape?
**Mr. Perez:** We are constantly exploring new technologies to improve the lives of our citizens.
We are currently developing a mobile application that will provide residents with round-the-clock access to municipal services, from reporting issues to paying bills. We are also working on implementing AI-powered tools to enhance data analysis and optimize resource allocation.
**Keys to Success: Collaboration and Continuous Improvement**
**Interviewer:** What key factors have contributed to the success of godoy Cruz’s digital transformation?
**Dr. Sanchez:** A collaborative approach, involving both public and private sector stakeholders, has been crucial.
The municipality has also demonstrated a strong commitment to continuous improvement,constantly evaluating the effectiveness of its digital tools and making adjustments based on user feedback.
**Mr. Perez:**
We believe in making technology accessible and user-friendly for everyone. We also invest heavily in staff training to ensure they are well-equipped to utilize these new tools and effectively serve our citizens.
**Looking Ahead: A Model for the Future**
The digital transformation in Godoy cruz highlights the transformative power of technology in modern governance. By embracing innovation and prioritizing citizen needs, Godoy Cruz has created a blueprint for other municipalities looking to improve efficiency, transparency, and citizen engagement.
**What are your thoughts on the importance of digital transformation in local government? Share your comments below and join the conversation.**
**Read more about e-governance and smart city initiatives on World Today News:**
* [Link to article on e-governance initiatives in Latin America]
* [Link to article on smart city technology trends]
