ice delay money back
Delay or train cancellation? This is how your compensation works
The train is late. what can you do now Solution In general, if you are more than 60 minutes late at the destination station, you will receive compensation of 25 percent of the fare paid for a one-way trip, and for a delay of 120 minutes or more, it is 50 percent for a one-way trip.
Apply for compensation using the passenger rights form
If you hand in the completed passenger rights form with the confirmation of your delay and your original ticket to a DB travel center, there is a chance that you will immediately receive your compensation in the form of a voucher or an amount of money.
Reimbursement in the event of a train delay How to get your money back
If there is a foreseeable delay of more than 1 hour at the destination station, you have the choice of whether you want to have the fare reimbursed (pro rata if the journey is interrupted en route) or whether you want to continue the journey.
Apply for passenger rights compensation online – this is how it works!
If you have a BahnCard 100 or a route season ticket, you can also apply for your compensation online via your customer account. If you have a BahnCard 100, select “All BahnCard Services” in your customer account.
Passenger rights Deutsche Bahn Your rights as our passenger
Here you will find information on what compensation you are entitled to in the event of train delays, missed connections or canceled trains and how and where you can apply for this. You can assert your passenger rights with us for all Deutsche Bahn trains S-Bahn RB RE IRE IC/EC ICE as well as night trains.
2023-08-30 16:29:42
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