The company is expected to officially announce the position in the coming days.
Galax announced this week that starting October 12 will change the warranty period for RTX GPUs. Geforce in Brazil from 3 to 2 years, like article we published yesterday (7).
This Saturday we spoke with Ronaldo Buassali, Galax representative in Brazil. He explained to us that, after speaking with the company’s international team, he was able to overrule the decision and the 3-year warranty on the company’s GPUs will be maintained. An official publication will be made in the next few days, once the terms have been updated.
The 3-year warranty will have changes in terms
Ronaldo also told us that, in order to keep the three-year warranty, there will be an update in some terms, especially regarding the status of the license plate for the RMA. More details on this will be released later.
Below, we reproduce a note that Buassali published on the hardware groups and that he also sent us on the case.
“After a lot of work, we were able to bring the warranty terms back to 3 years, which will be updated in detail and published in time, as no changes to the Galax warranty have ever come into effect.
I would also like to inform you that this has required a lot of work and many optimizations that go unnoticed by the consumer and those who participate in the topics on the subject.
We also underline that, with regard to the ironies related to the quality of care, without prejudice to the deadline, I say that the deadline is very important, but also the way in which the services under guarantee are carried out.
Anyone who is interacting and participating in social networks like this group has already participated in “three hundred” cases of brands that do not respect their guarantees and despite having certain deadlines, only after a lot of time and effort, they solve the problem.
Numerous advertisements released on social media and videos, including by major Internet influencers, have already raised issues related to guarantees, in particular on video cards.
Not all is the same, you have to consider the duration but also the quality of the support under warranty!
I will make a summary of our service so that they understand what I want to exhibit.
In our guarantee, all video cards that arrive, after all the treatment carried out by the service team, through the guidance and work order performed by qualified professionals, all processes are recorded in video and photos, from the opening of the order to the analysis of the procedures (one day I will make a complete video on the spot).
After careful registration, and depending on the case even microscopic, the card goes for testing in the modular diagnostic software (Nvidia MODS), which is a complex official GALAX tool used to detect problems.
If the board is refused, that is, if it has any defects, the guarantee process is initiated pursuant to art. 18 CDC.
If the card is functional, that is, it receives the “PASSED” from the software, knowing that we have to verify its status to the customer, it will still be tested for many hours in different applications and on at least three different platforms (Intel and AMD), recording on video and providing it to the consumer to carry out the service in total transparency.
Know that our team, who really know video cards and PCs, guides our customers countless times with problems related to other computer elements, such as power supply malfunction, faulty PCIex, monitor cable, etc. etc.
Everything is carried out strictly in compliance with the law, with the entry and exit of invoices and moreover, again, countless times, we send free plates that we receive in perfect working conditions, through all the tests, to the consumer, which is d ‘obligation, but a courtesy that we have always done.
In cases where the card is faulty, OK, we would have that obligation, but otherwise it’s just a matter of zeal in customer service.
But I remember, in the face of all this, videos and topics of influencers praising products of competing brands, even if they had a guarantee of 24 or even 12 months.
I also remember the companies that provided the guarantee in an “abbreviated” way, requesting it to be sent abroad, or not having a website in Brazil or even refusing and / or delaying the guarantee just because the product turned on and presented the screen, justifying that it is under warranty because it works.
I repeat, not everything is the same!
Brands with low cost and quality in the guarantee operation continue to sell a lot out there, even without participating in channel programs, making more profit with less accountability and without any advertising or impact.
As for the quality of our products, I eliminate the destructive criticisms, as they come from those who know little or nothing about video cards.
Here we work with dedication, responsibility and respect “.
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It is worth remembering that, for consumers who have already purchased the product, nothing changes. What will change will be for those who make future purchases.
As soon as we hear about this case, Adrenaline will post updates to the GPU warranty terms.
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