Final edited on 05-06-24.
The German FTI Touristik GmbH, the father or mother firm of the FTI GROUP, filed an software for the opening of insolvency proceedings on Monday, June 3. This has penalties for anybody who has booked a visit with the journey organizer FTI via a journey supplier (e.g. by way of Neckermann or Prijsvrijvakanties).
Questioning in case you are concerned? The title of the ‘tour organizer’ or ‘tour operator’ and the small print of the assure fund will be discovered on the affirmation of your reservation.
These firms fall beneath FTI Touristik: FTI Germany, FTI Austria and FTI Netherlands. Additionally 5vorFlug, BigXtra Touristik GmbH, DriveFTI, Automobiles&Campers and Assembly Level Lease-a-Automobile.
Are you influenced by this chapter? Beneath you’ll be able to learn what you’re entitled to.
Your rights differ relying on whether or not you booked a bundle vacation with flights and lodging (or different vacationer companies) or separate journey companies.
Did you ebook a bundle journey?
The recommendation relies on while you journey.
Please word you can additionally contact your journey supplier for help and knowledge if they’re performing as a reseller.
You continue to should pay?
It’s higher to pay nothing and phone your journey supplier for extra data.
Have you ever already left?
Your journey is roofed by the German journey assure fund (German Journey Insurance coverage Fund – DRSF). This fund, along with FTI, will strive to make sure you can nonetheless proceed your journey. Is that this not attainable? A return journey to your authentic departure level will then be organised. DRSF will refund the funds made.
When you have any questions, please name the DSFR emergency quantity: +49 (0)89 710 45 14 98.
Good to know: does the hotelier of your lodging threaten to kick you out if you don’t pay on your keep your self? Don’t pay however point out that he should submit unpaid invoices to DRFS for fee.
Are you leaving between Wednesday June 5 and Monday June 10?
FTI is legally obliged to cancel the booked companies. You’ll then obtain a refund from the German Journey Assure Fund (German Journey Insurance coverage Fund – DRSF). DRSF will contact you on the applicable time.
Are you leaving from June 11?
FTI will do the whole lot attainable to make sure that your journey continues as deliberate. If this isn’t attainable, the German assure fund will journey (German Journey Insurance coverage Fund – DRSF) will refund you inside the framework of its authorized mandate.
Good to know: don’t cancel your journey your self, however anticipate a attainable cancellation by TFI. In any other case you danger that DRSF is not going to reimburse you.
You booked particular person journey companies?
For instance, did you reserve resort lodging or a rental automotive? These particular person journey companies usually are not coated by the statutory insurance coverage safety for bundle holidays and are due to this fact not reimbursed by DRSF.
TFI will assess whether or not you’ll be able to nonetheless use the booked companies and can inform you about this.
Is the paid journey service not supplied? These are your choices:
You paid with a bank card?
Dispute the cost with the bank card issuer. Do that by way of the cost again-procedure op www.mijnkaart.be. Additionally add details about the chapter.
Do you have got journey insurance coverage?
Contact the insurer or your insurance coverage agent to see whether or not you’re coated for this chapter.
