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The certificate will have to be presented together with identity documents before visiting the branch.
Swedbank encourages customers to take into account the emergency measures implemented by the government and to take the opportunity to receive remote advice from the bank; Branch and face-to-face consultations will currently take place only in compliance with the highest requirements of an epidemiologically safe environment, the bank’s representative points out.
For customers who have not yet obtained a Covid-19 certificate, the bank offers remote service options through video consultations, the help of the bank’s virtual assistant, as well as chat options.
“Rapid and decisive action is now crucial to alleviate the current wave of Covid-19. That’s why Swedbank is temporarily implementing the highest standards of an epidemiologically safe environment to maximize the protection of its customers and branch employees from the risk of illness. Ever since the pandemic began. we have worked to make the banking services as accessible as possible through remote tools, which we especially encourage to use in such crisis conditions, “said Vadim Frolov, the head of the bank ‘s customer service department.
From the beginning of the Covid-19 pandemic, Swedbank branches have been operating according to the previous visit. Even now, customers who plan to visit a bank branch need to register in advance. Also, customers of Swedbank branches will be served only by those employees who have been vaccinated or become ill with Covid-19.
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