Fretex, Recycling | I had to pay for the delivery of the clothes to Fretex at the Isi Environmental Station: – It shouldn’t be like that

(The messenger): – I will not visit Isi for the rest of my life, says Øyvind Robert Thorsen.

On Tuesday last week, he stopped at the Isi Environmental Station in Skui in Bærum, to bring in used clothes, which he himself considered to be in poor condition for delivery to Fretex.

When Thorsen entered the environmental station, he was asked by an employee to throw the cloth bags into the Fretex facility located inside the environmental facility.

– I thought this was strange. I drove to Isi to sort the clothes properly, because I thought they were clothes that were not suitable for Fretex. I was told that Bærum had a new arrangement where they grind the fabric that Fretex didn’t want, and make textiles from it, he explains.

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When the clothes were put into the Fretex container, Thorsen moved towards the environmental station.

– I thought this might be free or maybe a few kroner. It’s free to deliver clothes to Fretex everywhere else, says the 66-year-old.

– I feel cheated

When Thorsen reached the exit at the environmental station, he got a surprise.

– To my surprise, I saw that there was NOK 76 in taxes to deliver the clothes there. I told the lady sitting at the counter that it couldn’t be right when I put clothes in the Fretex box.

But yes, the person at the counter could confirm that Thorsen had to pay NOK 76 for the clothes he threw away.

The worker who said the clothes were going in a Fretex container, did not tell the 66-year-old that he had to pay for the clothes to be delivered.

– I feel cheated. Elsewhere in town, it’s cheap to deliver clothes to Fretex, says Thorsen.

– Totally unknown

Knut Olsen, location manager at Fretex, says that they are not aware that customers at the Isi Environmental Station have to pay for the clothes that are delivered to them through the containers at the environmental station.

– For us, this is completely unknown. It shouldn’t be like that, nobody is going to pay to deliver clothes to us, says Olsen, and added:

– At the moment I was almost surprised when I received this message.

He also states that it is true that some of the fabrics received by Fretex are forwarded to partners to be ground and used for, among other things, plaster filling.

– Some damaged clothes and other clothes go to sorting facilities with which we have agreements abroad, but basically we want whole and clean clothes, he says.

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The city apologizes

Tone Bye Moen is the service manager for waste and recycling in the town of Bærum. She says that everyone who uses the Isi waste facility must pay according to what they deliver and what they deliver.

– In this particular case, if the customer approached the force with a team, we should have told him that he could deliver the clothes for free in the collection box own outside the ISI waste facility. We are sorry for this and we will learn from it, writes Tone Bye Moen in an email.

Taking the trash to the cabin

Now Thorsen hopes that more transporters will be aware of the cost of delivering clothes at Isi.

– People in Bærum must be aware that they cannot deliver clothes to Fretex at the environmental station, because it costs money, he says, and he said:

– And especially that Bærum is part of an arrangement where they don’t care what kind of clothes they arrange. What they can’t sell, they grind.

For Thorsen, this was the first and last visit to the Isi Environmental Station.

– I will take the rubbish with me in the car when we drive to the cottage, and I will put it in at the environmental station there.

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