From the case of Ms. Jindarat (Reserve last name), 26 years old, complained that he bought a black four-door pickup truck of a certain brand since 2020 with cash from a center in Thapma Subdistrict, Mueang District, Rayong Province, after using it for more than 2 years, the car had a problem. Entering the insurance claim center found that this car was already registered in 2018, therefore could not claim because the insurance was out of warranty. Plus the engine number doesn’t match the registration book. Center back deflection and offered an additional 2 years of warranty in exchange for the end of the story As already presented in the news
Regarding the progress of such matters, at 11:00 a.m. on February 22, 2023, Mr. Somsak Paniangthong, Managing Director of Ford Ek Rayong Company, Tubma Subdistrict, Mueang District, Rayong Province, said about the case of complaints. that occurred through Ms. Jindarat has come to negotiate with the center The center clarified the problems that occurred as follows.
In the event that there is a complaint that it is an old car The center confirms that Cars purchased by customers are new cars. which is the car shown In the showroom, never sold to anyone else before. and no replacement or engine wear You can continue to register normally. The center has successfully renewed the registration at the Transport Office, Rayong Province, for the third year as usual.
In addition, the company Has submitted a proposal to take care of customers in all cases but not more than the value that the customer bought the car from the Company Which the customer’s proposal wants a new car, 4-door model, new model (Next Gen Ranger) at a price higher than the model that the customer buys, the company is therefore unable to offer the customer what they want and the company has requested to meet with the office. Sub-Committee on Consumer Protection (OCPB), Rayong Province, to make an appointment to mediate with the customer. in finding a mutual agreement which is the meeting for the first time After receiving the notice on February 20, 2023, but could not reach a mutual agreement
However, the company is still determined to find a mutual agreement to solve problems for customers under the principle that is fair to both parties. And confirm that the company is committed to conducting business with honesty and fairness. Aiming to continuously maintain the highest satisfaction for customers. and want customers to come to an agreement
Ms. Jindarat, the complainant, revealed that after the company make an offer On my own, I consulted with my family first.
