Prey (Prey) issued a statement from the incident groupfood knight who went out togetherprotestIn front of Central World Department Store Zone Ratchaprasong Complaint in case of event booking system Due to the disagreement that the company has further modified the system regarding the booking of the round of acceptance of work as previously proposed.
for group requestsKnightfrom Prey Coming out of the assembly, there are 3 main issues, namely the round booking system. Problems receiving orders for pairs arriving at the same time and the rider’s round value will be reduced by 2-4 baht for each ride
In other provinces such as Kanchanaburi, there are groups of over 100 knights who have also come together to show their power. To symbolize and show the power of asking for a price increase in the food delivery cycle to be more appropriate and fair to the Grab driver group.
A driver opened to reporters this Throughout the period of over 2 years that it began to be open to service Grabfood’s drivers face problems with inappropriate delivery times. due to the continuous increase in oil prices But the cost of food delivery has been slightly increased. This is inconsistent with the reality of the cost of gas that Grab drivers have to bear.
Gasoline prices have risen up to 70% more than at the start of the service, but the laps have only increased by 30%, which the Grab group of drivers wants to ask for an increase in the price of the laps to be consistent with the situation current
Later this matter Prey (Prey) issued a statement on the case where driver-partners and food delivery service providers in the Bangkok area came together to file complaints and recommendations about the service system and compensation management. with the following content
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1. The company attaches great importance to every user opinion. including driving partners to be used as information to improve service as well as management in various sectors. In the past, the company has been open to hearing opinions and suggestions from driver-partners relating to the provision of services through various channels. in creative and public ways like Grab Driver’s in-app Help Center or the Call Center, Grab’s official Facebook group. or through a representative of the driving partner of the Grab Partner Club program
avoiding violence and creating divisions in society This includes opening a special channel for driver-partners to comment more online. to create a proper understanding as well as discuss ways to address various issues appropriately and for the maximum benefit of all parties, whether it is a driver-partner partner of the store including service users, which the company will communicate and clarify conclusions on various issues Notify driver-partners within 14 days.
2. With regard to matters relating to the assignment of work and the management of the compensation of driver-partners, the Company recognizes that these matters are sensitive and represent a priority for driver-partners.
Therefore, the Company has implemented and announced various policies in the past. on driver-partner compensation with due diligence To have the minimum impact and still be able to maintain a balance between supply and demand. taking into account the surrounding factors such as the number of driving partners in the area Number of food orders of the service users the efficiency of the service of the driver-partners, etc.
In the past, the level of supply and demand (number of driver-partners serving and number of people ordering food) varied depending on the market situation. This includes changes in consumer behavior before and after the COVID-19 outbreak.
In this regard, the Company will do its best to manage these issues in the best possible way. reviewing various measures ready to consider new approaches Taking into account the balance of business and creating optimal benefits for all parties.
As a platform provider, Grab Thailand insists that we remain committed to our business intent to encourage Thais to leverage our technology and platform to enhance and enhance their quality of life. specifically hundreds of thousands of driving partners Who is considered to be one of the groups of people who use our application to generate additional revenue from services. with an independent and flexible working style
At the same time, we continue to continuously improve our services and improve our platform. To meet the needs of the users of the present era
