First Media is officially owned by XL Axiata, how will it affect customers?

Jakarta –

Starting from 27 September 2024, the First Media home internet service has officially become part of XL Axiata. The connection of one of the cable internet service providers is part of the continuation of Link Net merging with XL Axiata based on the B2C business transfer agreement on May 22, 2024.

Following this business merger, First Media and XL Axiata will endeavor to ensure that customers continue to enjoy the same or even better services, and it is claimed that customers will have easy access to a range of more comprehensive range of products, including cellular services as well as internet. and/or cable television.

“Based on the B2C business transfer agreement on 22 May 2024, this transfer covers all business sectors related to Internet Service Providers (ISP), IPTV and Pay TV,” said Abhijit Navalekar, Director & Chief Commercial Officer – Home Service XL Axiata in his written statement.

“This also includes gaming related services. Therefore, after the business transfer was also approved at the Special General Meeting of Link Net Shareholders (EGMS), September 23 2024, First Media as one of Link Net’s services also officially entered the XL family Axiata. “, he continued.

XL Axiata ensures that there are no changes to First Media’s products and services, so customers do not need to worry about pre-paid subscription contracts​​​​​​​​​​or package promos received before. Customers can still enjoy First Media package promo as per previous subscription package deal.

He also said that there would be no changes during the contract period. Likewise with content services such as TV, streaming and FMX. Customers will continue to enjoy all services according to their existing subscription package.

In addition, First Rewards membership will remain unchanged, and customers can continue to receive benefits through the My FirstMedia application.

“There are also no changes to payment centers and methods of paying First Media subscription bills. In fact, even though they have merged with XL Axiata, First Media’s service products are still being sold to interested parties. So they are still open to people who are interested. interested in subscribing,” he said.

The integration of various aspects of First Media’s services with XL Axiata will continue in stages, including customer service. So, as far as First Media’s customer service is concerned, it remains the same as before.

In the future, information about First Media services will continue to be extended to various XL Axiata channels, including all XL Centers, the XL Axiata website, and the myXL application.

(agt/rns)