Little by little, the storm Filomena begins to move away from the Spanish skies, leaving behind serious consequences, especially in the center of the peninsula, and although everything is slowly returning to normal, road and air travel has been reduced.
There are many airlines that have been forced to cancel trips, but what about the ticket money? Is there a possibility of reimbursement or compensation?
According to the Ministry of Consumer Affairs, those cancellations related to bad weather require the company to inform its customers of the cancellation of the flight, as well as to offer assistance service and in most cases they are obliged to offer a refund of the money. or, failing that, an alternative transportation to complete the journey between the airport and the final destination. In any case, the airlines are not obliged to pay compensation to the victims for not carrying out the flight, although this does not imply that some companies can pay that extra amount that would be added to the reimbursement.
Are there conditions for the refund of the money?
The truth is that yes: the refund of the money must be made in a maximum of 7 days and also, according to the Spanish Aviation Safety Agency, it must offer the customer a flight back to the first departure point as soon as possible.
Bonus or refund?
From the Ministry of Consumption they remember that, although some companies offer the possibility of offering a voucher for the amount to be exchanged in the coming months, its existence does not suppress the right of the traveler to opt for the refund if they wish.
Option C: Alternative transportation to complete the tour.
In the event that, as a customer, you do not want to be reimbursed and the airline has not offered you a voucher to redeem in the future, the company must offer an alternative means of transport that allows you to complete the journey as soon as possible.
When must the company inform that the flight has been canceled?
In the event of cancellation or delay, the company must inform passengers in advance, by phone or by e-mail. In addition, you must provide enough food and drink and even accommodation and transportation in case you have to stay overnight.
What if the storm does not allow me to catch the plane?
In the event that the flight has not been canceled but the traveler cannot reach the terminal due to the weather, he or she must make sure whether, in the contract conditions, there is the possibility of canceling their trip or an alternative to postpone it.
If the airline has not fulfilled any of these obligations, it must claim the amount of the money from it. The next step will be to file a claim with the Spanish Aviation Safety Agency (AESA) and, ultimately, go to court.
If you find yourself in this situation, at NBA Consulting we advise and guide you in the process to obtain the refund of the money and the corresponding compensation if appropriate.
NBA Consulting, by your side, forever.
NBAConsulting, your law firm and advice in Torrevieja.
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