According to the federal energy ombudsman Eric Houtman, the ombudsman service received the most complaints about Mega in 2022. But in the meantime, the situation has improved greatly, he says in “The world today” on Radio 1. “They were the first to unilaterally increase the advance invoice, which led to a lot of complaints. There were also problems with contract renewals, not all went according to the rules. Fortunately, adjustments have been made and there has been an improvement. In the meantime, the number of complaints about Mega is at the level of the other suppliers.”
Listen to the conversation with the ombudsman Energy in “The world today” here:
2023-05-24 15:59:00
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