Family Welfare receives an average of 7 thousand calls a day through line 141

Line 141, created on December 5, 2016, seeks to respond 365 days a year to reports of alleged threats or violations of rights, emergencies and guidance towards children and adolescents, integrating its -all services that Family Welfare offers to children, young people and families.

In the first half of this year, more than 735,831 new applications were received, the process that serves the most is the request for information and guidance with 240,124, followed by a request for renewal of rights with 202,306 ; In third place is the report on threats or rights violations with 88,129 requests, the rest are according to other classifications. It should be noted that Family Benefits has more than 20 items to classify the requests made through line 141, to meet the needs of citizens.

For cases of sexual violence, the contact center has a prevention department, made up of 10 professionals specialized in Clinical Psychology, which seeks to empower vital, sexual and reproductive rights, literacy and identification reported sexual violence, in addition to the same, there are guidelines. created for the care and attention of the child or adolescent.

According to Ingrid Cubides, Director of Services and Attention at the ICBF, calls are answered according to the provisions of Law 1755 of 2015, through which the basic right to petition is regulated. For this reason, it is important, in cases of alleged threats or rights violations, that the complainant marks the location, so that the defense team can go to the scene to confirm the situation .

Line 141 is currently run by 500 employees, distributed in around 30 work groups.