Through an official statement shared this Thursday, February 15, the Cuban Telecommunications Company SA (Etecsa) warned of possible effects on its Internet services and voice calls due to repairs being made to the fiber optic network.
According to this information, possible interruptions could begin yesterday and continue throughout February 16. The objective of the repairs is “to ensure the continuity and quality of telecommunications services nationwide.”
The statement, shared on the state company’s social networks, indicates that during this period of time users may experience a notable decrease in Internet speed and the quality of voice calls, especially during the early morning hours.
Given the situation, the telecommunications monopoly on the Island apologized to its customers for the inconvenience that these interruptions in service may cause, promising to finish these maintenance tasks “as soon as possible.”
“Technicians will be working continuously to minimize the impact and duration of service interruptions,” the Twitter post reads.
Etecsa points out that anyone with questions can contact them through different numbers.
We inform that on February 15 and 16 maintenance actions will be carried out on main fiber optic links.
During the work, slowness may be perceived in some services, mainly in the early hours of the 16th.
Details 👉 pic.twitter.com/kwBmg6Jtib— ETECSA (@ETECSA_Cuba) February 15, 2024
As expected, users on social networks showed discomfort with the interruptions and with Etecsa’s general services, pointing out that the slowness on the Internet has been experienced “since 2018.” Others were skeptical about the waiting times, saying that it was very possible that they could be extended for a few more days.
Thank you for informing us, we have noticed the slowness in services since 2018 when they began to provide Internet services via mobile data, greetings
— niklæs (@hallvorniklas) February 15, 2024
Etecsa telephone lines to resolve doubts:
112: This number allows commercial transactions related to landline telephony, without the need to go to a commercial office in person.
113: Allows you to obtain information about non-private telephone numbers and teleselection codes.
114: Allows you to report breakdowns in residential, state, business and public telephone lines.
118: The number offers commercial information on telecommunications products and services, and also handles claims and complaints.
140: This number offers intermediation for people who are deaf or hard of hearing.
164: Offers assistance for users of their own calling card.
52642244: Offers assistance for Alternative Fixed Telephony (TFA).
52642266: Number to receive mobile phone customer service.
80043434: Provides technical assistance for Internet and data center services.
Etecsa also offers the option to communicate through digital channels, such as its digital service center (CAD), its social networks such as Twitter and Facebook, and email. [email protected]used to make queries, complaints and suggestions.
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