Espresso House Employees in Norway Not Paid For Months Due to Communication and System Errors

Today’s business have spoken to eight employees who tell of extensive errors in the payments.

Norway’s largest coffee chain, which with its 60 coffee shops nationwide, has around 1,000 employees. Some employees report having registered fewer hours than they have actually worked, some have received the wrong hourly wages, while others have not received wages for several months.

This is due to a combination of routines, communication failures and system errors, says the company’s Norway manager, May-Britt Østby.

– A system failure like this should not happen, but it has, and we have apologized profusely to those affected. As an employer, we have done a far too poor job here. We are deeply distressed by the consequences the mistake has brought, and we have worked hard to rectify the failure, she writes in an email to the newspaper.

She states that all cases that have been made known to them and that have been confirmed have been resolved. The correct salary must be paid in arrears “as soon as we become aware that an error may have occurred and this is confirmed”, writes Østby.