The National Insurance Company of Cuba (ESEN) has only delivered 31 cars so far in 2024, and more than 600 clients are still on a long waiting list that has not been resolved for years. What to do in these cases?
According to the Minister of Transport, Eduardo Rodríguez Dávila, there are currently 662 people, both natural and legal, waiting to receive their new vehicles after paying the ESEN insurance policy for years and not receiving responses after claiming their pledges.
So far, according to reports31 cars were delivered in 2024, with 16 more on offer, a figure that differs from the 94 vehicles delivered in 2023.
Rodríguez Dávila assured that priority will be given to the ESEN in allocating rental vehicles for tourism once they have completed their exploitation cycle.
ESEN and car insurance in Cuba
ESEN’s waiting list includes customers who have been waiting to replace their vehicles since 2017. One of the most famous is the comedian Otto Ortiz, who has more than one a trip to attack ESEN and the delay in complying with a part, after signing a car insurance with them.
“The ESEN and the Caudal Group are not keeping their promises (…) in 2023 they said that they had increased the delivery of cars for new ones, but they did not say that the majority are cars that do not walk some of the ones they gave. , they are cars They carry them in escatolinas, and they take them away because they don’t know when they will give them cars that are useful,” he noted this year.
Many Cubans have said they have been deceived by the company, as they have paid insurance policies for decades without having the entity replace their cars or to compensate for damages suffered in traffic accidents in which they were not responsible.
In Cuba, from 2020, both state and private professional drivers must take out insurance. At the end of that year, ESEN had more than a million clients on the island, according to the most recent data available.
