Grupo EPM reported that since the weekend the Somos program has ceased to operate, that is, its loyalty and relationship strategy that was executed by EPM and its different subsidiaries in the country.
“After resolving the clarification request submitted by EPM, the judgment handed down on January 26, 2023 by the Council of State, according to which the company cannot continue developing the Somos financing program, as it is not contemplated in its corporate purpose”, reads the statement sent to the Financial Superintendence.
By virtue of the ruling from last Friday, May 26, EPM suspended the operations of the program and began the process of communication to customers and other stakeholders on the measures it is adopting in compliance with the court ruling.
It is important to indicate that this The decision only has scope in relation to the clients of the Somos program in Antioquia. “For the other subsidiaries of Grupo EPM where the program exists, the operation continues normal,” it was noted.
Consequently, since the weekend the clients of the Somos program in Antioquia they will not be able to use the different lines of credit to make purchases.
Besides, new customer links are interrupted to the program Somos en Antioquia. But it was clarified that the outstanding installments will continue to be billed to the clients of the Somos program through the EPM public service account.
For claims or doubts about billing, EPM provided the usual channels: Línea Somos (604) 44 44 800; EPM Customer Service offices in Antioquia and www.epm.com.co.
According to the EPM website, Somos has allowed benefit nearly 600,000 homes in Antioquia, through credits, discounts, experiences, activities and GNV points. “This program promotes the construction of an affectionate and trusting relationship with all our customers and users,” the company stated on its website.
2023-05-29 16:25:10
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