Emma: They launch a new beauty service via WhatsApp

Emma arrived in Chile, an innovator beauty product advisory service, skincare, makeup and hair. All this via WhatsApp.

Emma is basically a help desk. They seek to help people interested in buying beauty products and offer them a new place to buy products.

An ideal solution if we think about the pandemic since thanks to Emma it is not necessary to leave home to buy beauty supplies. Now they can be purchased directly on the platform and with the advice of an expert.

About the latter highlights the attention of more than 30 experts who attend each client in a personalized way, reserving a total anonymity in a conversation which is done completely through the app already mentioned.

“We seek to solve a great pain that millions of consumers have: the anxiety of not knowing what to buy. With Emma, ​​you just send a WhatsApp and access the expertise of 30 highly trained people. It is a unique proposition in the world and it keeps customers coming back again and again ”, explains Sebastián Amenábar, co-founder and CEO of Emma.

Emma’s impact since entering the Chilean market seems to be clear. Weekly brand growth reaches 20%. To these numbers is added the fact that the sale closing rate reaches 30% -Very similar to that of face-to-face stores and that in the framework of online commerce is around 5% -, while the customer return level is close to 30%.

To use this service you just have to have WhatsApp. You can find the link to start chatting here. You can also find out about Emma on her Instagram: @emma_cares_cl.

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