Saturday 17 December 2022 – 11:34
DUBAI, 17th December, 2022 (WAM) — The Dubai Electricity and Water Authority (DEWA) has won the Best Innovative Establishment in Electricity and Water Services award at the Global Brands Awards 2022 in the UK, affirming its global leadership in various fields.
His Excellency Saeed Mohammed Al Tayer, Chief Executive Officer and Chief Executive Officer of DEWA, confirmed that the award reflects the distinct strategies developed by DEWA and its efforts in creativity, innovation, quality, customer service and outstanding performance within the framework of its vision as a leading, sustainable and innovative global institution.
His Excellency referred to the launch of several initiatives aimed at improving the customer experience and developing services and delivering them through smart and innovative channels. The vision of the wise leadership is to make Dubai the smartest and happiest city in the world.
Interestingly, DEWA achieved many achievements in the field of excellence in the year 2021 including winning the Sheikh Khalifa Excellence Award in the distinguished elite category as it achieved the highest score in the history of the award since its launch in 1999, surpassing more than 200 primary local and regional institutions.
The Authority has also won five awards in the Dubai Government Excellence Awards, most notably the Elite Award. It has also won the European Foundation for Quality Management Global Award for the second time and the authority is the only institution outside Europe to receive this award, as well as the ‘Katemark for Innovation’ certificate presented by British Standards Institute, and is the first government agency in the world to be awarded this certificate.
Islama Al-Hussein / Muhammad Jabullah
