In one of the Nissan groups on Facebook, many people scratch their heads over an e-mail they received just before the weekend.
In the e-mail, the wording is as follows:
TO YOU WHO ARE YOU + NISSAN MEMBER
The You + Nissan platform is further developed to offer you better services, a better design and more security. We apologize for any inconvenience this may cause while improving our services.
In order to continue using the You + Nissan portal and connected services (NissanConnect EV and NissanConnect with your smartphone apps), you will need to update your password.
Next, you are asked to change your password within five days:
– More who have received? Experience it as a scam, says a group member.
– I have sent Nissan an email that customer data may have been leaked. I doubt that this is real since there are several red flags, says another.
– Sounds unbelievable. Will not do anything to me, says a third.
Nissan’s four toughest
Red flags
Before is red flags to track in the email Nissan has sent out.
It is admittedly written in good Norwegian, but as a rule when companies send out such e-mails, they tend to provide names, membership numbers or the like to increase the credibility of the recipient – something you rarely find in fraudulent e-mails. Here the email is only to “you who are a You + Nissan member”. It is the first warning light.
The fact that customers are given a time pressure (five days) is also another classic feature of fraud – and that in an e-mail sent in the middle of the joint holiday.
Not to mention the URL you can click on, which points to the domain no-NO-dark.prod.heliosnissan.net, a domain owned by DigitasLBi Ltd, which does not exactly sound like a Nissan company.
And even though the email comes from the domain nissan-europe.com, this domain lacks a so-called dmarc entry and can therefore potentially be exploited by outsiders to send fake emails.
Yes, the undersigned must admit that I myself received this email and did not print. But I also contacted Nissan.
– A mistake
Communications Director Marina Maneas Bakkum can reassure customers first and foremost.
– As for the email you and other Leaf owners have received, I can reassure you that it comes from Nissan and is not spam, Bakkum writes in an e-mail to DinSide.
At the same time, she acknowledges that the email was sent out by mistake. It was in fact a test e-mail that was to go out internally and not to the customers – in connection with an upgrade that will come later, where Nissan is now preparing the communication.
– But not something dangerous. We are looking at a follow-up email to the customers, so that they do not have to worry, Bakkum concludes.
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