Who we are: lululemon is an innovative performance apparel company for yoga, running, training and other athletic activities. We set the standard in technical fabrics and functional design, creating transformative products and experiences that help people move, grow, connect and feel good. We owe our success to our innovative product, focus on our stores, commitment to our employees and the fantastic connections we make with all the communities we reach. As a company, we are focused on creating positive change to build a healthier, more prosperous future. This particularly includes creating a fair, inclusive and growth-oriented environment for our employees.
Job overview: The role of the educator is the foundation of our success as an organization. Educators are experts in creating a world-class customer service or guest experience in our retail stores. You will be responsible for engaging with our guests, sharing quality product training, and speaking authentically about our community and culture.
Main tasks of the job
Guest (i.e. customer) experience
- Interact with guests to ensure a great guest experience in a way that values guests’ time.
- Assess guest needs to provide tailored, effective purchasing and returns solutions and support.
- Providing technical product training by articulating the value and benefits of the product.
- Enabling a seamless end-to-end guest experience through accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g. buy online/pick up in store, telesales and ship from store) according to company standards.
- Move dynamically around the sales floor to continually engage with guests and attend to guest needs or store matters.
- Receive guest feedback and work with store management to take appropriate action and “get it right” for guests.
Work with others
- Contribute to a respectful and inclusive team environment by embracing and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Build supportive and productive relationships with all team members.
- Collaborate with team members to ensure an optimal guest experience and support business operations.
Workflows
- Perform product presentation tasks (e.g., putting items back in place, replenishing or moving non-existent items from inventory to the sales floor, retrieving or relocating items) in accordance with company standards.
- Use of in-store technology to support store operations and provide a positive guest experience.
- Perform cleaning tasks throughout the shift to maintain the store’s luxurious environment.
- Understand and adhere to employee safety policies and procedures to ensure a safe work environment.
- Perform work in accordance with applicable policies, procedures and laws or regulations.
Key qualifications and core values that should be brought with you
- Diversity and inclusion: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behave honestly, fairly and ethically
- Gast-Experience: Enjoyment of work and contact with guests, understanding of guests and willingness to help guests
- Personal responsibility: Take responsibility/accountability for actions and be reliable
- Self-perception: Be aware of how words or actions may be perceived or influenced by others
- Collaboration and teamwork: Collaborate productively with others to achieve goals. Seek diverse perspectives
- enthusiasm: Have enthusiasm for your own work. Looking for ways to make work fun and engaging
Job Requirements
Eligibility criteria
- Must be legally authorized to work in the country where the store is located
- Must be at least 18 years old
- Must have proof of work authorization and evidence relating to relevant local legal requirements (EMEA only)
- Must be able to use own transportation to get to assigned store
Availability
- Willingness to arrange flexible working hours, including evenings, weekends and holidays
Other readiness requirements
- Willing to work in an environment with bright lights and loud music
- Willing to walk around a store most of a shift to assist guests and complete work
- Willingness to move boxes weighing up to 30 pounds (13.6 kg).
- Willingness to work in a team and also do some work independently
“Can” requirement for the position (i.e. desirable but not essential)
- Education: High school diploma or equivalent
Consistent with our mission, please contact us at [email protected] if you have any questions about how your unique skills translate to the requirements of this role with or without appropriate assistance. In your email, please include the job title, location of the position, and the nature of your question or request.
More than just the paycheck (additional benefits and perks)
At lululemon, we care about and invest in the whole person – body, mind and spirit. Our comprehensive rewards program is designed to help you achieve your goals and focus on the things you love. In addition to a competitive base salary and a team-based bonus program, we also offer extended health insurance, paid vacation, savings plans, generous employee discounts, fitness/yoga classes, a parental benefit program, and personal and professional development programs.
Note: The availability of these additional benefits and benefits depends on your location and type of employment and may be subject to certain requirements. The Company reserves the right to change these additional services and benefits, in whole or in part, at any time and without notice.
Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary:
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
Key Responsibilities of the Job
Guest (i.e., Customer) Experience
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Working with Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values You Bring
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
Job Requirements
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
Availability
- Willing to work a flexible schedule including evenings, weekends, and holidays
Other Willingness Requirements
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
Job Assets (i.e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
In keeping with our mission, please connect with us at [email protected] if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
