Established for almost forty years in Thionville, the Sibille company decided, despite the confinement, to continue its activity. “We still have calls, appreciates Ivan. We are contacted for broken washing machines, hobs and even for dishwashers. During this period, even if emergency management is a priority, we know that customers value their comfort. That’s good, Alain and Jacky, the convenience stores, are loyal to the job from Monday to Saturday. “On the spot, people are asked to leave. We have gloves, gel, DIY masks. The defective device must also be washed before our arrival. “The other day, it was a little grandma who called for help Nathalie, Ivan’s sister. “We are on call from 9 am to 4.30 pm The lady no longer had a TV; in this period, it is a real drama, we are aware of it. There is always oral counseling, which is free. “With electronics, sometimes you just have to unplug, wait fifteen minutes and it starts off like magic. And if it doesn’t work, we can intervene. “
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Currently and since the introduction of containment, repairs are limited to two per day, against 18 previously. “Normally we intervene until Longwy, but people are afraid. Many prefer to wait. “
The parcel delivery activity also resumed. “Customers are happy, even if many opt for home deliveries. Inside the store, you limit attendance and sign for them, explains Ivan. We installed a window too. And we clean everything with each pass … If we do nothing more, we put the key under the door. We are independent, we have already had to close the Yutz point of sale. “
Darty, in Thionville, also continues its activity by offering remote repairs and deliveries, but, at the door, the installation is no longer guaranteed. Same thing with Boulanger, in Terville, which has set up a contactless drive service since April 6.
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Heating and sanitary
On the side of plumbers and repairers, it’s more complicated. Many are understaffed and therefore forced to limit travel and operations. “We don’t repair roller shutters for example,” explains an official of a Thionville company who wishes to remain anonymous. There are only two of us working, out of five. But we move around during the day for water leaks, unclogging toilets … “
Others have made the decision to stop all interventions such as Proxy Panne, in Thionville. “Employees are afraid,” admits one of the managers.
The easiest way, for troubleshooting, is to contact the small craftsmen. Most of them continue to operate, like the heating engineer Nagelschmit, from Kœnigsmacker, and AG Chauffage, in Hayange. “I mainly provide urgent repairs. Boiler, heaters, leaks … On the other hand, all interviews are adjourned, underlines Laurent Nagelschmit. The customers are understanding and, on site, we obviously keep our distance and we wear a mask and gloves. You can also try the tutorial on the internet and discover a new vocation…
To contact the Sibille company: 03 82 53 77 11. For the Nagelschmit heating engineer: 03 82 58 22 40. A plumber in Thionville: 06 37 77 73 73.
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