Saturday, July 29, 2023 – 1:49 PM
DUBAI, 29th July, 2020 (WAM) — Dubai Electricity and Water Authority, as a strategic partner, is participating in the fifth edition of the “International Expo for People of Determination” 2023, which is being held under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority and President of Dubai Airports. The Supreme Chief Executive Officer of Emirates Airlines and the group, from 9 to 11 October next at the Dubai World Trade Center.
Through its platform, the authority displays its most prominent services and innovative initiatives that support the process of integrating and empowering people of determination in the work environment and society.
Dr. Youssef Al-Akraf, Executive Vice President of Business Support and Human Resources Sector at the Authority, confirmed that the significant growth witnessed by the “International Expo for People of Determination”, which has become the largest of its kind in the Middle East, Africa and the Indian subcontinent, reflects the great successes achieved by the wise leadership. In the field of enhancing international cooperation to build an inclusive and sustainable society that meets the needs and aspirations of people of determination.
Dr. Al-Akraf expressed his happiness with the authority’s sponsorship and participation in the exhibition, to highlight its essential role in involving all members of society in achieving sustainable development, stressing the authority’s commitment to strengthening the inspiring model established by Dubai in the field of empowering people of determination, by ensuring that they have access to the best services and assistive technologies that allow They have the right to live independently, fulfill their needs and fulfill their aspirations, thus contributing to enhancing their quality of life and consolidating their participation in various fields.
For his part, Ghassan Suleiman Amhaz, CEO of the Expo for People of Determination, said: “We are pleased with DEWA’s participation in this international exhibition, given its many achievements and its prominent role in empowering, integrating and caring for people of determination on more than one level. We look forward to strengthening our partnership The strategy is to move forward on the road to making Dubai a friendly city for people of determination, and a global center for assistive technologies to serve more than 50 million people of determination living in the Middle East.”
The Authority’s platform participating in the exhibition hosts a package of the Authority’s most prominent services that are inclusive and qualify for people of determination with various disabilities, including the “Posher” service for instant video chatting using sign language, which allows customers with hearing disabilities to communicate directly with the employees of the Customer Care Center through the Authority’s smart application; “Hayyak” service for chatting, video chatting and writing, which provides the option to communicate directly via video with the employees of the Customer Care Center through the Authority’s website and its smart application; “Ramas” is the authority’s virtual employee who relies on artificial intelligence and is available in the authority’s customer happiness centers to assist customers and answer their inquiries in both Arabic and English.
The platform also highlights special screens for remote video chatting that suit the needs of people of determination and are equipped with audio support systems that enhance sound quality and isolate it from surrounding sounds.
The platform also reviews the Authority’s most prominent success stories in the field of inclusive employment and its sponsorship of the creativity of its employees of people of determination, and its success in facilitating their access as employees and customers to services, buildings and facilities, and preparing all new buildings and facilities of the Authority in accordance with the Dubai Code by 100%, and matching the Authority’s website by 100%. And its smart application, at a rate of 10/10, according to the accessibility assessment report for people of determination issued by the Dubai Digital Authority.
Reda Abdel Nour / Salama Al Shamsi
2023-07-29 09:49:00
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