Dtac (DTAC) is preparing to send SMS to inform customers who are affected by the registration of “half each” Phase 2, both prepaid and monthly with a maximum compensation of 3,500 baht.
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In the case of most people who register for half of Phase 2 are unable to register due to dtac’s network failure, dtac later sent a letter stating that on this morning (16 Dec), some Dtac section This includes the 1678 call center system, dtac application, receiving messages, OTP code, recharge payment, interruption. Making dtac customers unable to use the said service Which now has a prepaid, IVR, USSD, OTP service that can return to service as usual. While some services may still be available Which includes the dtac application Still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.
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Recently, dtac has made a letter to explain again that Understand the situation and the impact it has on customers. And apologize for the incident And ready to show responsibility by compensating the maximum value not exceeding 3,500 baht to the affected customers. Both in prepaid systems And monthly system such as bonus top-up, free calls, free internet, and discounts when buying a mobile phone Dtac will contact the affected dtac customers. Via SMS message as soon as possible
However, after receiving SMS from dtac, you can contact to receive compensation measures. As detailed in SMS from 17 – 23 December.
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