On Friday, May Iren Jakobsen and her cousin Mathia (4) would get off the train at the ski resort after a holiday in northern Norway.
Only Mathia managed to get out before the doors closed behind her. Aunt May was back on the train.
When the train left, the four-year-old was left alone on the platform.
– I woke up and screamed
– Very scared
For Østlandets Blad, who first mentioned the case, Jakobsen says people flocked before he could go find his aunt’s son. He made several attempts to get off, without success.
The cousin, left alone at the ski resort, must have been very frightened.
Sofie Kalland, Mathias’s mother, was supposed to pick up May and Mathia at the station. When she was called by May, she was minutes away.
– I hit the gas to reach him. Many things can happen in seconds, she tells Dagbladet.
When he arrived on the platform, a strange man was standing and hugging Mathia. He had taken care of her and calmed her down for five or six minutes after the train left.
– I’m very grateful, because it could have gone incredibly wrong. It is good for people to take care of each other.
Requires Tiktok Answer: – Almost unreal
File a complaint
Kalland is therefore very critical of Vy’s handling of the incident. The aunt who remained on the train has filed a complaint with the company, but she has not yet received an answer.
According to the feedback received, the response time should be between 25 and 30 business days.
– Vy doesn’t seem to realize how bad it is, she tells Dagbladet.
The daughter was very frightened by the accident and later said she was hurt by the passing train.
– Time too short
Vy calculates travel times so that the descent and ascent at each station takes one minute. Kalland reacts to this.
– One minute is a very short time, especially if you are traveling with small children. Older people also need time to get on and off the train, she points out.
It is said that one of the reasons Mathias’s aunt didn’t get off the train was the crowding of other people.
– People should let the others pass and wait to get on until everyone is out, says Kalland.
He took a very special record
– I wasn’t wrong
– We understand the horror and that it was a bad experience. This is a deplorable incident, says Vy’s communications director, Åge-Christoffer Lundeby.
However, he points out that no mistakes were made on Vy’s part.
– The driver did not register the accident, because in that case we would not have continued. Conductors look along the side of the train to see if there is movement or if people are standing on the platform waiting to get on, he explains.
The trains used by Vy also have a number of safety systems installed to prevent such accidents.
– There is pinch protection on the doors. If you have your hand between the door and the frame, the door will open again.
Lundeby also advises people to tell the conductor if they need more time to get on or off the train. This can be if you have children, a pram or a lot of luggage with you.
– If people keep turning on or off and giving clear signals of this, then we will stand and wait, he says.
