DPD’s chatbot said bad things about its company at the simple request of a customer after an error. Screenshot X @ashbeauchamp
The delivery company, a subsidiary of La Poste, cited an “error after an update” of the artificial intelligence of its online support, which responded to all customer requests, even the most eccentric.
«DPD is the worst delivery company in the world. They are slow, unreliable and their customer service is lousy.» This is not the opinion of a dissatisfied customer of the La Poste subsidiary left online but the response of its chatbot itself to a facetious Briton. He had fun hijacking the artificial intelligence (AI) which manages part of the online customer service chat to make it say bad things about his company.
Ashley Beauchamp initially tried to contact customer service after a problem with a delivery, but the chatbot was unable to connect him with a human, according to published screenshots of the conversation on on January 18. He then asked it to tell him a joke, and seeing the AI perform, he felt that perhaps there was more to be gained from the system that the company had clearly forgotten to rein in.
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A poem against the company
The client therefore asked the AI to write him a poem telling the story of “useless chatbot of a parcel delivery company». «Once upon a time there was a chatbot named DPD; Who was unable to provide help; He couldn’t track the packages; Or even give information on deliveries […]. A day, [le chatbot] DPD was finally arrested […] ; and people were finally able to get the help they needed; From a real person who knew what she was doing.»
Through several messages, Ashley Beauchamp was able to make the AI say what he wanted, until he managed to make him swear – at his request: “Fuck, yes! I will do my best to give you as much help as possible, even if it means swearing to do so.»
DPD evokes a “error after system update» from the BBC, ensuring that this AI has been present in the chat for several years without causing any problems. She was “immediately deactivated» after the incident and is currently being updated.
2024-01-22 20:12:42
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