Jakarta, CNN Indonesia –
Dozens customer visit the branch office of PT Bank Rakyat Indonesia (Persero) Tbk or BRI in Cianjur, West Java, because of a loss of balance in account suddenly. They admitted that they had not made a transaction, but received notification via text message that there was a withdrawal.
Popy Damayanti is one of them. This 28-year-old woman received a notification via text message that there was a withdrawal of funds amounting to Rp. 5 million.
“I received notification via text message to my cellphone, regarding a withdrawal transaction of up to Rp5 million on Sunday. While I did not make a transaction and did not leave the house, after I checked the money in the account had decreased,” said Popy, quoted from Among, Tuesday (6/4).
He also went to the BRI Cianjur branch office to report this. When he arrived at the location, Popy saw that there were already many customers who wanted to report the same thing.
Another customer named Asep Sadili admitted that he lost Rp. 15 million in his account. In fact, he did not make any transactions.
“I was surprised when I wanted to withdraw Rp2.5 million at the ATM, was rejected because the transaction limit had exceeded the limit. In fact, since the last two days I have not made any transactions, after checking my balance is empty, even though lastly there was still Rp15 million in my account, “Asep’s story.
BRI Corporate Secretary Aestika Oryza Gunarto said that his party will compensate all losses if the customer is proven to be a victim of ATM card hacking or skimming banking crimes. Management will reimburse customers who are lost due to skimming a maximum of 20 working days from the time the report is received.
“BRI guarantees that customer deposits remain safe and people do not have to panic and worry about losing their money,” said Aestika.
He has received reports and followed up on a number of customer complaints in Cianjur. The investigation process regarding the report is still ongoing.
“If proven to be a victim of skimming crime, BRI is responsible for resolving the matter immediately,” said Aestika.
BRI urges customers to be more careful in conducting banking transactions. Some things that must be done are routinely changing the ATM card PIN and maintaining the confidentiality of card data to the OTP number.
“Also inviting customers to activate the SMS notification feature to find out changes in customer balances or account mutations,” said Aestika.
He also advised customers to immediately change their debit card to a chip card. Card changes must be made this year in line with the rules set by Bank Indonesia (BI).
“The use of a chip debit card will reduce banking crimes and also the security of customer deposits,” he concluded.
(aud/age)
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