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Don’t let passengers get angry because of traffic jams, slow baggage return

The 2/9 holiday is approaching, in order to serve the travel needs of people, the Civil Aviation Administration of Vietnam has directed units to strengthen security, safety, and quality of aviation services. peak section.

Accordingly, the Civil Aviation Authority of Vietnam has directed the Airports Corporation of Vietnam (ACV) and Van Don International Airport to add aviation security staff, vehicles and equipment. The aim is to quickly implement security screening, return luggage, avoid congestion and cause frustration for passengers, especially at Tan Son Nhat and Noi Bai airports.

Airports need to organize aviation security control forces to strictly follow regulations and processes and strictly handle violations.

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Aviation units limit security screening jams and delay in returning luggage to passengers during the September 2 ceremony. Photo: Gia Linh

In addition, in order to limit congestion and overload at the station, the units must arrange the most convenient parking location for the bus routes operating at the ports so that passengers can easily recognize and use the service. buses, especially at Tan Son Nhat airport.

ACV is also suggested to closely coordinate with competent authorities to organize traffic flow and reduce congestion at airports and airfields, especially at Tan Son Nhat airport. Notably, taxi companies licensed to operate at airports and airports must increase their capacity to serve 24/24h with airports with 24/24h flight operations.

In particular, taxi companies and non-aviation service providers must commit not to increase service prices at any time of the day.

In addition, the Department’s leaders also directed the Vietnam Flight Management Corporation (VATM) to strictly implement the directive on ensuring the safety of flight operations, solutions to reduce congestion of aircraft going to Noi Bai and Tan Son. Especially during peak holidays.

On the side of airlines, leaders of the Department asked units to prepare resources for exploitation, minimize delay and cancel flights due to airlines’ reasons. Airlines must maintain and improve the quality of passenger service, the rate of on-time flights and strictly implement daily flight planning in accordance with the issued flight permits and confirmed slots.

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September 2 ceremony: Do not let passengers get angry because of security screening jams, delayed baggage return - Photo 3.

Passengers at Tan Son Nhat airport. Photo: Gia Linh

At the same time, the airline must fully implement and monitor the compliance of the directive to the pilot and related individuals, request the pilot, flight attendant to strictly comply with the regulations,

Airlines also need to review and rationally allocate resources at airports to overcome aircraft breakdowns and incidents, and minimize aircraft downtime. The Civil Aviation Authority of Vietnam should not allow any violations of the working hours of flight crew members, maintenance staff, etc.

It is known that the holiday of September 2 this year lasts 4 days, the number of passengers going to / from airports will be more crowded, increasing pressure on stations and infrastructure. Only at Tan Son Nhat International Airport, the Department of Transport of Ho Chi Minh City forecasts that this year’s holiday, the average daily throughput will be about 130,000 passengers. The number of visitors is forecast to increase by about 16% over the same period last year.

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