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Do not accept criticism from buyers, sellers of rice goreng this he reported to the police on charges of defamation. This is the chronology.
It is common for a restaurant to receive reviews from its customers. Taken positively, consumer reviews can be constructive for a restaurant.
But sometimes, negative reviews often make the restaurant not accept it. Furthermore, the negative review was conveyed in a tone that sounded offensive, which led to a police report.
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As in the case of a fried rice restaurant in Alor Setar, Malaysia, which sued buyers for not accepting criticism of their fried rice menu.
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The incident began when a customer ordered Pattaya Fried Rice for Rp. 31,000. The menu she ordered through an online food delivery application. Photo: TikTok— |
The incident began when a customer ordered Pattaya Fried Rice for Rp. 31,000. The menu she ordered through an online food delivery application.
With a shipping cost of Rp. 13,000, so total customer orders reached around Rp. 44,000. However, the consumer was disappointed with his fried rice, World of Buzz reports (23/09/22).
So, he tried to review it through a TikTok video and it went viral. In his video, TikTok says the price is not worth the fried rice which only contains rice, omelette and gravy.
The video was also viral, commented by netizens and was heard by the restaurant’s ears. The restaurant felt the video was disturbing, harmful and damaged the restaurant’s reputation.
Also Read: Somasi Esteh Indonesia Is Enthusiastic, How Much Sugar Is In Packaged Drinks?
 Restaurant owner reports consumers criticize his fried rice menu Photo: TikTok— |
Until the party restaurant file a police report. The restaurant said the food was expensive because the customer bought it through an online delivery app.
“If you buy directly from my restaurant, the price is only Rp. 19,000,” said the owner of the restaurant.
Various pro and con replies also filled the comment column. There are netizens who criticize the restaurant for not receiving reviews from consumers.
And there are also netizens who say these consumers are too excessive. But now the customer has made an apology video for the restaurant.
 With a shipping cost of Rp. 13,000, so total customer orders reached around Rp. 44,000. Photo: TikTok— |
“Sorry for tarnishing your restaurant name. I didn’t mean that. It’s all my fault,” he said in the video.
Similar incidents are also happening in Indonesia. The incident started with a consumer who criticized Esteh Indonesia’s Chizu Red Velvet menu.
In his tweet on Twitter, he claimed the menu was too sweet, like 3 kilograms of sugar mixed with water. Furthermore, she also claimed that the menu was not healthy.
Following his criticism, the consumer was sued by Esteh Indonesia. Dan apologized through his latest tweet on Twitter.
Also Read: 5 Facts About Indonesian Esteh, From Small Shops To Having A CEO Nagita Slavina
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(raf / odi)
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