Disney Implements Policy Changes for Theme Park Visitors with Disabilities: Restricting Access to Help Avoid Waiting in Line for Rides

Disney will soon change its policies for theme park visitors with disabilities, restricting eligibility for services that help some people avoid waiting in line for rides. The updates, which the company recently posted on park websites, have sparked uncertainty among fans who rely on the disability access service (known as DAS) to navigate the parks.

Disney acknowledges that some customers have misused the program, leading to a surge in demand. The company has taken previous measures to address the issue, but these latest changes aim to further tackle the problem of abuse.

In recent years, disability access has seen a staggering increase in demand, with usage at Disney theme parks more than tripling over the past five years. This surge has put strain on the system, creating a need for adjustments.

The changes to the disability access program include updates on who is eligible for DAS, the number of people who can benefit from it, the application process, and its intended usage. Starting on May 20 at Walt Disney World and June 18 at Disneyland, the program will focus on accommodating a small percentage of visitors with developmental disabilities who cannot wait in conventional queues for extended periods of time.

Disney has not provided specific details concerning options for individuals with disabilities beyond those outlined in the new policy. The company advises visitors to refer to the updated websites for a comprehensive range of disability services and to consult with park personnel for personalized assistance.

Disney is introducing new options to address the needs of visitors who may face challenges in queues, as well as those requiring frequent restroom access. A “return to queue” process and an increased number of well-trained cast members will help direct guests to the appropriate services. Inspire Health Alliance professionals will also assist Disney employees in assessing eligibility without requiring documentation, setting Disney apart from other theme park companies.

Many visitors who have utilized the disability access service for various medical conditions, such as multiple sclerosis, anxiety, breathing issues, and Crohn’s disease, have expressed concern about the impact of the policy changes. They worry that the new guidelines may force them to purchase additional services for a smoother park experience, altering the once-inclusive nature of Disney vacations.

Disney has acknowledged the apprehension and emphasizes its dedication to delivering a remarkable experience for all visitors, including those with disabilities. The company assures the public of its commitment to providing innovative support services to ensure that guests with disabilities have a memorable time at their theme parks.

The experiences of visitors who depend on the current disability access service highlight the challenges they face. The forthcoming changes have created uncertainty regarding a newly-introduced “return to queue” system and how it will cater to their specific needs. People with different medical conditions are left with concerns and a sense of unease regarding the revised accessibility measures.

The current disability access system was implemented in 2013 to replace a previous version. Its introduction was prompted by reports of misusing the access service by affluent families, who hired individuals with disabilities as tour guides. This misuse prompted Disney to take action and refine the system.

The rise in abuse and exploitation of the disability access program has led Disney to adopt new policies to preserve the service for those with genuine needs. The revised guidelines limit the service to the individual who requires it, immediate family members, or no more than four individuals who are not immediate family.

Disney has clearly emphasized the repercussions of providing false statements to access the disability service. Any attempt to deceive the system will result in a permanent ban from Walt Disney World Resort and the Disneyland Resort, with the forfeiture of tickets, annual passes, and other purchased products and services.

Disney’s intention to improve the disability access service primes it for future growth. By addressing misuse and increasing support and accessibility options, the company aims to strike a balance that benefits visitors with disabilities while providing an enjoyable experience for all park guests.