Would you put the shopping basket back if you emptied something? Apparently many people do that at Coop in the city of Bern, as a Nau.ch reader is annoyed.
This is what the cleanest basket looked like that a reader found in a Coop branch. – Reader reporter
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the essentials in brief
In a Coop branch in Bern, all shopping baskets are full of dirt and stains. Coop emphasizes cleaning the baskets regularly. And the retailer asks customers to report disgusting baskets.
When she wants to take a shopping basket in the Bernese Coop branch on Spitalgasse, Nau.ch reader Vera I.* becomes suspicious. All the ones to choose from are totally dirty and sticky.
“They looked like they hadn’t been cleaned in a while,” she says to Nau.ch.
«I then decided on the least evil and took the cleanest of the baskets. Still, putting my goods in it made me disgusted – it was sticky and stained.”
Coop has since cleaned the dirty baskets. The employees are always happy when customers report dirty baskets. In this way, the baskets could be cleaned immediately. (Archive image) In this case, according to spokesman Caspar Frey, this has already happened. (archive image)
She usually takes the vegetables with her to save on plastic. “But this time I packed everything neatly in plastic bags, otherwise I would have been disgusted,” reports I.
She shakes her head: “If you notice that you’ve soiled a shopping basket, you could report it to the cash register.”
Coop asks customers for dirt information
Nau.ch sent the photo to the reader Coop. Spokesman Caspar Frey emphasizes: “Cleanliness is very important to Coop. The employees in our sales outlets regularly check that the shopping baskets are clean and clean them if necessary.»
It is unclear why this did not happen here. Frey simply says: “There are various reasons why baskets can be dirty.”
But the problem was fixed immediately. “When it was determined in this case that several baskets were affected, they were replaced with clean baskets and cleaned.”
When something empties in my shopping basket…
38%
… I just put it back.
1
… I just put it back.
62%
… I report to the cash register.
2
… I report to the cash register.
However, Coop does not want to make any accusations against its customers – in principle, they are responsible. But: “In such cases, the employees in our sales outlets are happy to be informed so that the baskets can be cleaned immediately.”
So if you run out of yoghurt or a bottle of syrup while shopping, don’t just put the basket back.
*Name changed
More on the subject:
PlastikCoop
2023-07-31 20:25:46
#Coop #Bern #sticky #baskets
