Personalized Transcaribe cards, an option for those who want to avoid lines and recharge from their cell phones or computers. But this is not the only benefit, because in addition to recharging online, the user can have the travel history with his ID number, recover the balance and transfer it to a new card in case of loss or theft of the previous one.
Although not everything is rosy for the citizens who have used this mechanism, as some report that “this benefit has nothing beneficial”; However, others say that discomfort has been avoided. Today we clear up some doubts about the personalization of the cards. Also read: Avoid lines: this is how you can recharge your Transcaribe card from your cell phone
A few days ago, Transcaribe users received an invitation to go to the User Service Center (CAU) which is at the pedestrian entrance of the Transcaribe Portal Patio, with their identity document and their card in good condition, to carry out this service completely free of charge. personalization; however, this notification has not been to everyone’s liking.
While some people from Cartagena schedule their agendas to carry out the diligence, others assure that they have already obtained the customization and it does not have a great difference with the recharge at the box office. Users reported that this process by PSE, after completion, must go through an activation, as indicated in the last step: “to activate this balance, insert your card into the chargers enabled in the SITM stations.”
The comments on social networks did not wait and some users question this process: “It is the same to line up as to recharge online and go to the station to activate.” “I prefer to stand in line and reload $100,000 than have to personalize the card.” “That actually works, but not to get out of trouble, because you have to wait 24 hours or go to activate the card. That’s not funny.” Those were some of the comments.
The universal went to the Patio Portal to personalize a card and verify how the process is. We explain below:
If you have a card that is already personalized and you want to change it, you must cancel $6,000 for the new card, and the old one will be cancelled. In this process, the balance of the old card can be added to the new personalized card.
Once delivered, the next step is to recharge it. The user decides if he recharges online through PSE (Nequi, Daviplata or the bank of his choice) online, or if he lines up at the ticket office for the recharge to be done by an advisor.
This is where passengers’ questions come from: if you top up online, is the payment reflected immediately? The answer is no. Users, after recharging online, must activate the card, but it must be clarified that this activation is not carried out in the same row of the ticket office, but in the device where the balance is consulted, that is, it does not need queuing.
This option would be useful for those who take the route from the stations, but it would not be functional for those who use feeder routes or wait for the articulated bus at the stops in their respective neighborhoods. Another fact that cannot be escaped is that there is an alternative to avoid going to the point to activate: you can wait 24 hours for the system to reflect the payment and activate automatically.
to take into account
– The card to be reloaded online must be in good condition.
– Users will be able to recharge from $10,000 to $100,000 per transaction. Maximum 2 transactions in the day.
– The user will receive an email with the status of the transaction.
– The Colcard consortium recommends keeping the proof of the top-up carried out through PSE to facilitate the procedures in case of any incompatibility or an incident occurs during the top-up activation process to access the system. Also read: Will the robberies end? Surveillance will be reactivated in Transcaribe
– In the event that the user does not wish to use his recharge, it will be available on his card the day after the transaction is made without using the balance charger at stations.
– For any type of clarification or doubt about the operation of the service, the traveler can contact the WhatsApp of the User Service Center 304 603 1010.
