Healthcare IT decision-makers plan to increase their investments in AI. However, not all professionals in the sector are optimistic about the benefits of this technology.
The healthcare industry is one of the most skeptical about the benefits of AI, according to the ABBYY State of Intelligent Automation Report AI Trust Barometer. In fact, only 67% of healthcare professionals trust AI compared to 75% in financial services and insurance, and 86% in information technology and professional services. Reliability and accuracy of data (40%), precision in interpretation and analysis (20%), cybersecurity and data breaches (80%) are the main reasons for this skepticism. In addition, the health sector is also the one where the fear of misuse of AI by employees is the highest (63%). For comparison, it only rises to 23% in the financial services sector.
An increase in investments
Despite these fears, all health sector leaders in France plan to increase their budgets in 2025. In addition, 67% plan to increase their investments from 11% to 30%. Several reasons push French healthcare professionals to invest in AI. Half of them cite increasing efficiency and improving patient service as the main investment driver. Also, 50% say they feel pressure to adopt this technology due to customer expectations. The main areas of use of AI in the healthcare sector in France are: compliance (67%), customer service, such as onboarding (50%), operations (33%), R & D (17%) and finally finance and administration (17%).
When it comes to ethics and trustworthiness, healthcare IT leaders are confident in their employers’ ability to comply with AI regulations. However, only 67% of respondents have policies in place that security and compliance teams adhere to, and only 50% plan to implement them soon.
Methodology: last June, ABBYY, in partnership with the Opinium institute, conducted a survey among 1,200 IT decision-makers spread across six countries: France, the United Kingdom, the United States, Germany, Australia and Singapore. The study covers a wide range of companies, from SMEs to large groups.
