This is stated by the Authority for Consumers & Markets (ACM), which states that people have the right to have your money back in case of cancellation. The tour operators are in the PAST called for the eu to keep up, and also to communicate with their customers, and to improve it.
In the PAST, stresses that the passenger has the right to have their money back, even if they have a voucher and have to be accepted. “With the acceptance of the vouchers is to provide consumers with a clear favor to have their travel reimbursed to them. Procrastination, however, is not the right setting,” says director of the Consumer in the PAST He Wood.
Also, the customers have a right to the residual amount, if any part of the previously submitted voucher, a trip is issued. If a voucher is within the validity period will not be used by the customer, to tour operators themselves, for that amount of money.
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