DenizBank AG Participates in Consumer Dispute Settlement Procedure with Ombudsman for Private Banks

DenizBank AG participates in the dispute settlement procedure of the consumer arbitration board “Ombudsman for Private Banks” (bankenombudsmann.de) part. There the consumer has the opportunity to call the ombudsman for private banks to settle a dispute with the bank. If the subject of the complaint concerns a dispute about a payment service contract (§ 675f of the German Civil Code), customers who are not consumers can also call the ombudsman for private banks. More details are regulated in the “Procedure for the arbitration of customer complaints in the German banking industry”, which is made available on request or on the Internet www.bankenverband.de
is available. The complaint must be submitted in text form (e.g. by letter, fax or e-mail) to the customer complaints office at the Bundesverband deutscher Banken e. V., P.O. Box 040307, ​​10062 Berlin, Fax: 030 1663-3169, E-Mail to judge.