Delta Air Lines Elevates In-Flight experience with Expanded Nollywood Movie Offerings and Free Wi-Fi
Delta Air Lines is setting a new standard in the aviation industry with its commitment to enhancing passenger experience through innovative in-flight entertainment and connectivity. Under the leadership of Nigerian-born Director of the In-Flight Entertainment and Connectivity (IFEC) Platform, Julian Ugochukwu Anugom, the airline has invested over $1 billion in its IFEC system across its fleet, including its Nigerian routes.
One of the standout features of Delta’s service is its provision of free internet on all flights, a rarity in the global airline industry where many carriers still charge for connectivity. This initiative, announced by CEO Ed Bastian, is especially focused on peak international routes such as Atlanta-Lagos and New York-Lagos. Anugom shared, “We have made good improvements, but not completely where we wont to be. As an example, when I flew last December, I could tell that the system was significantly improved, but the last hour, an hour and a half to Lagos, we did not have connectivity. We are working on all those.Once we close that gap and get it to where we need it to be, then the next thing we’ll be making it free. And all these things will happen in a few months.”
Delta’s commitment to innovation extends to its in-flight entertainment system, which boasts an remarkable 165,000 screens across its fleet. “There is no airline that even comes anywhere close to that,” Anugom proudly stated.
In a move to cater to its Nigerian passengers,Delta has prioritized the Atlanta-Lagos route by increasing its selection of Nollywood movies onboard. This decision came after feedback from passengers,including former Anambra State governorship candidate Val Ozigbo,who noted the limited availability of Nigerian films. Anugom explained,“The last time I told you about the former guy that ran for governorship in anambra State,Val ozigbo,who said the same thing. He said he flew and there was only one Nigerian Nollywood movie on board, and he was wondering how Delta does not have more.”
responding to this feedback, Delta has added more Nollywood titles to its entertainment lineup. Tho, Anugom acknowledges that there is still room for advancement. “I had a conversation with the leadership in that space, and we were able to add additional movies, which I am pretty sure you saw. But as my sister here has communicated, she is still not satisfied. She doesn’t want five movies, she wants more.”
Delta’s efforts to enhance its in-flight experience reflect its dedication to meeting the diverse needs of its global passenger base. With its cutting-edge IFEC system, free Wi-Fi, and expanded entertainment options, the airline continues to lead the way in aviation innovation.| Key Highlights | Details |
|—————————————-|—————————————————————————–|
| Investment in IFEC | Over $1 billion invested in in-flight entertainment and connectivity. |
| Free Wi-Fi | available on all flights, with improvements underway for international routes. |
| In-Flight Screens | 165,000 screens across delta’s fleet, the highest in the industry. |
| Nollywood Movies | Expanded selection on Atlanta-lagos flights to cater to Nigerian passengers. |
Delta’s focus on innovation and passenger satisfaction ensures that its flights are not just a journey but an experience.Stay tuned for more updates as Delta continues to elevate its in-flight offerings.
Delta Airlines Enhances Customer Experience with Free Wi-Fi, Nollywood Movies, and Local Cuisine
Table of Contents
Delta Airlines is taking customer satisfaction to new heights by introducing a series of innovative initiatives aimed at enhancing the passenger experience. From free Wi-Fi on all routes to expanding its in-flight entertainment with Nollywood movies and offering local cuisines, the airline is leaving no stone unturned to make travelers feel at home.
Free Wi-Fi Across All Delta Routes
One of the standout features of Delta’s new strategy is the introduction of free Wi-Fi on its flights. “The conversation we had earlier with the additional routes that we added this morning gives a free internet system. And that will continue till all Delta routes are free,” said a delta spokesperson. This move, while costly, aligns with the vision of Delta’s CEO, Ed Bastian, who believes that a superior customer experience is key to retaining loyal passengers.
during the COVID-19 pandemic, many airlines implemented various strategies to adapt to changing passenger needs. Delta’s decision to offer free Wi-Fi sets it apart, ensuring that passengers stay connected even at 30,000 feet.
Expanding In-Flight Entertainment with nollywood Movies
Delta is also making strides in diversifying its in-flight entertainment options. The airline is considering adding more Nollywood movies to its library, catering to the growing demand for African content. “she wants 20 movies, like she said. So she is going to give a list of additional Nollywood movies to see if we can increase the number of Nollywood movies, which is a fair ask,” the spokesperson explained.
This initiative is part of Delta’s broader effort to appeal to diverse demographics. By offering a wider range of entertainment options, the airline aims to create a more inclusive and enjoyable experience for all passengers.
Local Cuisine to Make Passengers feel at Home
Delta’s commitment to customer satisfaction extends to its culinary offerings. The airline invests heavily in researching and preparing meals that resonate with its passengers. For instance, travelers flying from Nigeria to Atlanta can enjoy customary dishes like Jollof rice and Ewa Agoyin.
“There is a huge amount of money that goes into all that analysis to make sure we please our passengers. Delta does a lot, and we try to get towards our passengers and make them happy and make them feel at home,” the spokesperson added.
A customer-Centric Approach
Delta’s focus on customer experience is deeply ingrained in its corporate culture. “I have worked in multiple industries, but when I came to Delta, it was just amazing to me how much it focuses on people and the customer experience,” the spokesperson shared.
This ideology is championed by CEO Ed Bastian, who emphasizes the importance of meeting passenger needs.“The frist thing Ed Bastian said was, that we must give our passengers what they want and what they need,” the spokesperson noted.
Key Highlights of Delta’s Customer experience Initiatives
| Initiative | details |
|——————————-|—————————————————————————–|
| Free Wi-Fi | Available on all Delta routes, ensuring passengers stay connected. |
| Nollywood Movies | Expanding in-flight entertainment with more African content. |
| Local Cuisine | Offering traditional dishes like Jollof rice and Ewa Agoyin.|
| Customer-Centric Philosophy | Focused on meeting passenger needs and enhancing overall experience. |
Conclusion
Delta Airlines is setting a new standard in the aviation industry with its customer-centric initiatives. From free Wi-fi to diverse entertainment options and local cuisine, the airline is committed to making every journey memorable. As Delta continues to innovate, passengers can look forward to an even more enjoyable and personalized flying experience.For more insights into Delta’s initiatives, visit Aviation Metric.
Headline: Delta Air Lines: Revolutionizing In-Flight experience with Free Wi-Fi,Nollywood Movies,and More
Introduction: Delta Air Lines,under the visionary leadership of Nigerian-born Julian Ugochukwu Anugom,Director of In-Flight Entertainment and Connectivity (IFEC) Platform,is redefining the aviation industry with its commitment to enhancing passenger experience. With investments exceeding $1 billion in its IFEC system and a focus on international routes like Atlanta-Lagos and New york-Lagos, Delta is setting new standards in in-flight entertainment and connectivity.We sat down with aviation expert and former Delta IFEC manager, dr. Adaora Onyedike, to discuss Delta’s innovative initiatives.
1.Free Wi-Fi: A Game-Changer
Delta’s decision to offer free Wi-Fi on all flights has been praised by passengers and industry experts alike. what inspired this move, and how has it been received so far?
Dr. Adaora Onyedike: Delta’s CEO, Ed Bastian, has always been passionate about providing a superior customer experience. Offering free Wi-Fi is a natural extension of that commitment. It’s not just about staying connected; it’s about making our passengers feel at home,even at 30,000 feet. The response has been overwhelmingly positive. Passengers appreciate the convenience, and it’s also been a great tool for us to gather feedback and improve our services.
2. Investing in In-Flight entertainment
Delta boasts an notable 165,000 screens across its fleet, more than any othre airline. How has this investment in in-flight entertainment impacted passenger satisfaction?
Dr.Adaora Onyedike: The sheer number of screens speaks to Delta’s commitment to providing a high-quality entertainment experience for every passenger. With a vast library of movies, TV shows, music, and games, there’s something for everyone. But it’s not just about quantity; it’s about quality too. We’ve invested in high-resolution screens and state-of-the-art audio systems to ensure an immersive experience. Passenger feedback has been incredibly positive, with many citing our entertainment offerings as a key reason for choosing Delta.
3. Catering to Nigerian Passengers: The Nollywood Touch
Delta has expanded its selection of Nollywood movies to cater to its Nigerian passengers. Can you tell us more about this initiative and how it came about?
Dr. Adaora onyedike: We’re proud to serve a diverse global passenger base, and it’s crucial for us to reflect that diversity in our in-flight entertainment. The decision to expand our Nollywood movie selection was driven by passenger feedback. We received numerous requests from Nigerian passengers, including former Anambra State governorship candidate Val Ozigbo, who noted the limited availability of Nigerian films. We’re continually working to improve our offerings, and we’re committed to listening to our passengers to ensure we’re meeting their needs.
4. Local cuisine: A Taste of Home
Delta has also started offering local cuisines on its international flights. How does this initiative enhance the overall passenger experience?
Dr. Adaora Onyedike: Food is a powerful connector, and offering local cuisines is a fantastic way to give our passengers a taste of home, quite literally.It’s another touchpoint that makes our passengers feel seen and valued. Plus, it’s a great conversation starter among passengers, fostering a sense of community on board. We’re constantly exploring new ways to incorporate local flavors into our menus, enhancing the overall passenger experience.
5. Looking Ahead: What’s Next for Delta’s In-Flight Experience?
With such impressive strides already made,what can passengers expect from Delta in the future?
Dr. Adaora Onyedike: Delta is always looking ahead, always innovating. We’re constantly seeking new ways to enhance our in-flight experience. From personalizing the passenger journey to exploring augmented reality and virtual reality experiences, the sky’s truly the limit. We’re committed to staying at the forefront of aviation innovation, and we’re excited about what the future holds.
Delta’s dedication to enhancing the in-flight experience is evident in its investments, innovations, and commitment to listening to its passengers. With free Wi-Fi, expansive entertainment options, and a focus on local cuisines, Delta is setting a new standard in aviation.
